Director of Logistics

Pinnacle Propane•Irving, TX

3d•Hybrid

About The Position

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Director of Logistics to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you! At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses. We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: Great Benefits: Including medical, vision, and dental insurance, among others. Life Insurance: Financial protection for you and your family. Community Volunteering Day: A paid day off to give back to the community and make a difference. Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones. Retirement Savings Plan: Employer contributions to help you save for the future. Position Summary The Director of Logistics owns the end-to-end dynamic routing, dispatch, and delivery execution processes for assigned territories, ensuring customer deliveries are completed safely, efficiently, and within established service commitments. This role coordinates across Field Operations, Customer Care, HSSE and Commercial to maintain route discipline, improve delivery execution, resolve service exceptions, and drive standardized performance across assigned territories.

Requirements

Five or more years of experience in routing, transportation, dispatch, delivery operations, or logistics management.
Previous leadership or supervisory experience required.
Working knowledge of DOT regulations, transportation compliance, dynamic routing platforms, and fleet management systems.
Strong analytical, communication, problem-solving, coaching, and cross-functional collaboration skills, including use of AI-enabled support tools.

Nice To Haves

Associate’s or Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field preferred; equivalent work experience may be considered.

Responsibilities

Set the strategic direction and operating cadence for delivery planning, route optimization, and service execution across assigned territories, ensuring alignment with safety, customer service, cost, and productivity objectives.
Establish governance, performance standards, and escalation protocols for daily delivery execution, including real-time decision-making related to customer priority, weather, equipment availability, staffing, inventory constraints, and operational risk.
Lead cross-functional coordination with Router/Dispatchers, Field Operations, Customer Care, Commercial, HSSE, and leadership teams to resolve delivery exceptions, address systemic issues, and protect customer commitments.
Own delivery performance management by reviewing route adherence, missed deliveries, productivity, fleet utilization, delivery exceptions, and customer-impact trends; sponsor corrective action plans and ensure sustained follow-through.
Develop, maintain, and continuously improve standardized routing, dispatch, missed delivery, customer communication, tank monitoring, and delivery execution processes, tools, training materials, and job aids.
Provide leadership, coaching, and accountability for assigned logistics personnel and matrix partners, building organizational capability, reinforcing process discipline, and promoting a culture of safety, customer ownership, operational excellence, and continuous improvement.
Oversee daily tactical logistics execution, including route review, dispatch coordination, missed delivery triage, tank monitor exception follow-up, urgent customer delivery needs, weather or supply-related service adjustments, driver and equipment availability constraints, and same-day escalation management to ensure safe, timely, and cost-effective delivery outcomes.
Ensuring routing and delivery activities are conducted in accordance with company safety policies, DOT regulations, FMCSA requirements, and applicable federal, state, and local regulations.
Reinforce safe driving practices, regulatory compliance, and operational risk management, and partners with Safety and Operations leadership to investigate and address safety-related concerns.