Director of Logistics

Land Of Lincoln Goodwill Industries•Jacksonville, IL

14d

About The Position

The Director of Logistics Operations directs logistics activities across warehousing, order processing, inventory management and control, transportation, salvage, recycling, and repurposing. The role provides leadership, sets operational goals, promotes employee development, maintains satisfactory internal and external customer relationships, and champions a zero-waste culture and environmental sustainability. It reports to the Sr Director of Retail Operations and supervises the Warehouse and Sustainability Manager, Truck Drivers, and Logistics Supervisor. The Director partners with leadership on business goals and short- and long-range plans, including capital expenditure recommendations. The role oversees staff, operating schedules, fleet and equipment maintenance, stock control, shipping and receiving, delivery and dispatch, capacity planning, and compliance with applicable laws and organizational standards. It also works with community partners, customers, and Marketing on donation drives and acquisition strategies, and advances recycling and circular-economy initiatives. The position travels to locations within the LLGI territory and works in a light industrial warehouse environment, with exposure to extreme temperatures and listed allergens. It requires physical stamina and strength, including lifting or carrying up to 50 pounds, standing for long periods, pushing carts of at least 150 pounds, and using a pallet jack with loads ranging from 100 to 700 pounds.

Requirements

Knowledge, skills, and mental development equivalent to a bachelor’s degree in business administration, operations management, or a related field; an equivalent combination of education and experience will be considered.
Five years of experience in logistics (warehouse, transportation, or inventory management), operations, or a combination of both.
Three years of management experience in logistics or operations in a related field.
Forklift operator certification, or ability to obtain certification within three months.
Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
CPR/First Aid certification, or ability to obtain certification within six months of employment.
Commercial Driver’s License (CDL).
Working knowledge of Microsoft Office products, including Word, PowerPoint, Google, and Excel.
Ability to analyze the organization, anticipate potential issues, and recommend appropriate solutions.
Leadership, organizational, analytical, and problem-solving skills, including understanding of statistical process control.
Ability to communicate information clearly verbally and in writing.
Strong interpersonal and negotiating skills.
Experience with and knowledge of profit and loss statements and cost management accounting.
High level of professionalism, integrity, business conduct, and ethical behavior; ability to handle information confidentially.
Ability to work independently while fostering a strong team atmosphere and follow LLGI policies and procedures.
Sensitivity and ability to communicate with a diverse population; commitment to the mission, vision, and values of LLGI.
Physical stamina and strength to lift or carry up to 50 pounds, stand for long periods, push carts weighing at least 150 pounds, and use a pallet jack with loads ranging from 100 to 700 pounds.
Ability to perform tasks involving stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling; reach in any direction; and work with changing or low light levels.

Responsibilities

Direct and lead warehouse, transportation, salvage, recycling, and other logistics operations.
Track donation trends year over year and develop budgets with the Sr Director of Retail Operations.
Coordinate donation drives and donation pickups with community partners and customers; work with Marketing on donation acquisition strategies.
Promote recycling and circular-economy initiatives that reduce waste.
Hire, supervise, coach, train, evaluate, develop, and discipline staff; promote employee empowerment and development.
Execute strategic priorities and collaborate with leadership to develop and implement business goals and short- and long-range plans, including capital expenditure recommendations.
Identify and implement solutions to improve transportation, warehouse, and inventory management operations; lead change management and secure buy-in.
Travel to locations within the LLGI territory.
Oversee maintenance of fleet vehicles, forklifts, machinery, and equipment, and schedule work proactively to meet business needs without harming customer experience.
Maintain DOT driver files and other driver documentation; analyze data and distribute reports to relevant parties.
Ensure quality, delivery, budget, and environmental objectives are achieved.
Supervise and review processing, salvage, shipping, and receiving operations; establish work schedules.
Analyze and adjust vehicle and driver schedules for efficiency.
Plan and monitor stock control, storage, order processing, delivery, and dispatch.
Schedule material deliveries or transfers to stores and outside vendors according to priorities, availability, standards, and schedules; plan for future capacity requirements.
Serve as a liaison to customers, suppliers, and transport companies; lead transportation accreditation efforts.
Ensure compliance with applicable laws and regulations, including federal and state Department of Transportation requirements, GII/CARF standards, and safety and loss-prevention policies.
Promote customer satisfaction by understanding customer circumstances, problems, expectations, and needs; identify service issues and implement solutions.
Build customer awareness of the organization’s mission and model and enforce safety and loss-prevention practices.
Identify and implement opportunities to improve and streamline logistics operations and processes; coach managers on business goals.
Create, modify, and implement policies and procedures aligned with business goals.
Model the organization’s mission, vision, and values; pursue personal development and perform other duties as required or assigned.