Director of Lifestyles and Membership - Treasure C

Hampton Golf•Jacksonville, FL

3d•Onsite

About The Position

Hampton Golf, Inc. is seeking a Director of Lifestyles & Membership to work onsite at Treasure Cay, located in Abaco, Bahamas. Treasure Cay is being redeveloped as a community featuring single family homes, condominiums and villas, an 18-hole championship golf course complete with practice facilities, a beach club including restoration of Coco Beach Bar and Grill, a 175-slip marina, a retail marina village that restores the famous Tipsy Seagull, racquet club complete with tennis and pickleball, as well as a wellness retreat, spa and fitness facility. The Lifestyles & Membership Director is responsible for driving membership growth and engagement while enhancing the overall resident experience through diverse lifestyle programs and community relations. This role leads the development, promotion, and execution of recreational, social, and cultural activities, ensuring alignment with the goals of the community and management organization. The Director fosters a vibrant, inclusive environment that enriches residents’ quality of life and supports a strong, connected community.

Requirements

Bachelor’s degree in hospitality management, recreation, marketing, event planning, or a related field (or equivalent experience), required.
3 to 5 years of experience in lifestyle programming, membership sales & services, or event management preferably in a club, HOA, or resort-style community setting.
CRM system experience required.
Prior leadership or supervisory experience in a customer-focused environment.

Nice To Haves

Licensed Community Manager Association (LCAM), preferred.

Responsibilities

Work with existing residents to assist in the establishment of strong community relations.
Provide the prospective members, current membership and their guests with friendly, diplomatic, professional and knowledgeable service in the above-mentioned area.
Plans and Coordinates marketing and membership relations programs to promote the Club’s services and facilities.
Maintains a database of prospective members in Hampton Golf’s CRM application with full insight into the status of all prospects, including pending, closed won and closed lost leads. Maintain prospect follow-up times as directed and deemed appropriate for quantity of leads.
Actively seek out new business clientele and member prospects and generate leads that develop into sales.
Present prospective members the facility, generate a strong prospect base and pursue potential membership opportunities for future enrollment into the Club.
Solicit and acquire new Members while maintaining the integrity of the existing Member base to meet or exceed figures reflected in the annual budget.
Complete processing of Member applications, profiles and membership accounts/cards and update the roster and database.
Update personnel on new Members, resignations and special needs and interact with departments to enhance the Membership experience. Member retention in the Club is important and working to this end is critical.
Coordinate Member correspondence with the assistance from the Hampton Golf Marketing department that will help keep everyone informed. Help to integrate new Members into the Club.
Responsible for coordinating and working closely with the General Manager, Food & Beverage Director, Executive Chef, Director of Golf, and other Company Personnel on all Member & Lifestyle events.
Be knowledgeable of the club’s membership services, schedule of fees and charges, the billing process, guest policies and rules and regulations.
Plan, coordinate and implement resident programs, classes, instructors and special community-wide events. In planning, solicits input and involvement from residents to further stimulate participation.
Assist residents, clubs, chartered clubs and community organizations in the scheduling of facilities, to include programs and room requirements, coordination with other departments, and arrangements for the collection fees as applicable.
Coordinate the development and publication of the community newsletter and other lifestyle publications assigned.
Operate within the guidelines, policies, standards and constraints established by Hampton Golf.
Purchase and maintain supplies within budgetary constraints.
Protect the assets of the Club.
Performs other duties as assigned.