Director of Lifestyle

Sentral•Los Angeles, CA

1d•$95,000 - $105,000•Onsite

About The Position

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at www.Sentral.com. Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. TheDirector of Lifestylewill be responsible for the planning and execution of all resident and guest experiences. This position will be responsible for crafting and driving the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Director of Lifestyle will also be responsible for fostering and maintaining relationships with preferred service providers within the local + wider community to ensure exclusive offerings are made available to residents. You will be the key player in driving, executing and supporting consistently the experiences programming development, growth and reputation leading by example, with an energetic, positive and solution driven attitude. This is an in-person position located on-site of the property.

Requirements

High school diploma or GED required, college degree a plus
4+ years customer service experience required
2-3 years experience in hotel events, onsite restaurant, banquet and/or catering department, high traffic bar/restaurant, members club establishment background
Supervisory experience a plus
Sales/Wellness and Fitness experience a plus
Solid understanding of Microsoft Office (Outlook, Excel, Word)
Strong knowledge of operations with budget formulation
Excellent verbal and written communication skills
Keen attention to detail with a creative problem-solving approach
Ability to make decisions and initiate action within established guidelines
Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
Ability to work a flexible schedule, including evenings and weekends

Responsibilities

Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events.
Oversee the budget, procurement of supplies needed to execute activations and events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in Dropbox.
Ownership of announcement creation + execution for Align App as it relates to lifestyle programming.
Ownership of community monthly newsletter.
Collaborate with Fitness Trainer(s) to ensure consistent programming is available weekly onsite utilizing all indoor + outdoor spaces to maximize resident experience.
Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
Be available consistently for all shifts in amenity spaces in order to familiarize new and existing residents with our services and their new home.
Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued.
Develop positive relationships with residents to create a personal and welcoming environment.
Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
Prepare and drive various programming and partnership narratives, lessons learned and playbooks for development projects.
Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
Collaborate with the Facilities Director to ensure that the property remains well-maintained.
Collaborate with the Services Director to ensure all residential amenity spaces remain well-maintained by respective Services team members.
Perform other related duties and assignments as needed and assigned

Benefits

Multiple medical, dental, and vision health plan options that begin the first month after your start date
One fully company-paid medical plan option
HSA and FSA options
401(k) with a 4% company match
11 paid holidays
8 different types of paid time off (PTO)
Personal days with no waiting period
One floating holiday each year
Enrichment Hours for volunteering or career development
Travel discounts for team members and their friends and families
Discounted rates on pet insurance, attractions, rental cars, shows, events, and more