Lifestyle Director

AAM Brand•Surprise, AZ

22h•Hybrid

About The Position

The Lifestyle Director is responsible for the strategic planning and marketing of all resident programs within an HOA Community. This role requires big-picture thinking combined with a focus on the tactical aspects of planning and executing a variety of events and activities, including recreational, social, travel, cultural, educational, and entertainment options. The goal is to enrich the quality of life and enhance the vibrancy and overall experience of living in the community.

Requirements

Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community.
Effective and dynamic public speaking skills.
Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
Computer proficiency with Microsoft Office Suite, database software, internet and website portals, point of sale system, registration processes.
Ability to lead people and get results through others.
Ability to interact and work positively and effectively with staff, volunteers, and board members at all levels.
Ability to organize and manage multiple priorities and meet deadlines.
Ability to multi-task with frequent interruptions, changes, and delays while remaining focused.
Ability to problem-solve exercising good judgment and decision-making.
Ability to adapt and adjust to change.
Must be able to lift, carry, and manage equipment and supplies up to 50 pounds.
Must be able to set up and break down events as needed.
Use a ladder and participate in and train others in the rules of activities.

Responsibilities

Partners with the Community Manager to identify, coordinate, and market all community events, classes, programs, and services.
Coordinates the development and distribution of the Association newsletter and other lifestyle public relations and marketing publications.
Oversees support staff and facilitators to ensure facilities, events, classes, and customer service meet resident needs.
Develops an active volunteer program among residents, soliciting input and involvement to stimulate awareness and participation.
Works with residents to assist in the establishment of interest groups and chartered clubs.
Secures all entertainment, food, decorations, and necessary items for events.
Oversees the operation of the membership desk and/or retail counter, ensuring adequate staffing, policy implementation, asset control, and documentation.
Interviews and selects new Member Services team members, provides performance counseling, and supports staff development.
Manages the room reservation system for all spaces in the recreation center, including various activities and events.
Facilitates and presents the New Resident Orientation.
Attends Board, club, and committee meetings.
Assesses the overall success of events through focus groups and evaluations.
Performs other duties as directed.