Director of Legal Operations (Personal Injury)
The Ward Law Group, PL•Miami Lakes, FL
•Onsite
About The Position
The Ward Law Group is seeking a data-driven operations leader to oversee its Senior Production, Medical Management, and Reductions departments. This role is responsible for driving performance, improving efficiency, and leading teams through KPI-based execution. The ideal candidate will be a hands-on leader with a proven track record of analyzing performance metrics, identifying trends and gaps, and implementing data-driven solutions to improve productivity and outcomes. This position requires on-site availability in Miami Lakes, Monday-Friday, 9:00 AM - 5:30 PM.
Requirements
- Law firm experience required (personal injury strongly preferred), with direct exposure to core case operations, including intake, case management, medical management, or settlements/reductions
- On-site availability required: Monday–Friday, 9:00 AM – 5:30 PM at our Miami Lakes office
- 7+ years of operations or performance-driven leadership experience in a high-volume, service-based environment
- Proven experience managing large, multi-layered teams, including 50+ indirect reports and 5+ direct reports
- Demonstrated success using KPIs and data to drive performance, productivity, and accountability across teams
- Strong leadership and coaching capabilities, with a track record of improving manager and team performance
- Highly analytical, with the ability to identify trends, diagnose operational gaps, and implement data-driven solutions
- Hands-on, execution-focused leadership style with a bias toward action and continuous improvement
- Experience in high-volume, case-based or client service operations required
Responsibilities
- Oversee daily operations across Senior Production, Medical Management, and Reductions
- Lead, coach, and hold managers accountable to performance standards
- Ensure alignment with firm goals, service standards, and operational expectations
- Analyze performance metrics to identify trends, gaps, and opportunities
- Drive KPI-based performance across teams through coaching and accountability
- Implement structured action plans to improve productivity and outcomes
- Identify workflow inefficiencies and execute data-driven improvements
- Establish real-time visibility into performance and output
- Proactively address operational issues before they impact results
- Partner with leadership and department heads to align priorities
- Lead initiatives that improve efficiency, customer experience, and overall performance
- Operate as a hands-on leader, driving execution and solving operational challenges
- Deliver measurable improvements in performance, efficiency, and results
Benefits
- Paid Time Off (three weeks per year)
- Health insurance (firm covers 40-65% of employee premium, includes national coverage and free mental health services)
- Dental plans (with unlimited coverage)
- Vision plans
- Short-term and Long-term Disability benefits (paid by the firm)
- 1X earnings life insurance coverage (paid by the firm)
- Firm paid accidental death and dismemberment benefit
- Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, Whole life)
- 401(K) plan
- Firm match on 401(K) contributions (100% on first 3%, 50% on next 2%, with immediate vesting after one year of service)
- Competitive compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
