Personal Injury Legal Virtual Assistant (REMOTE)
About The Position
The Ward Law Group is seeking a dedicated and compassionate Virtual Assistant to join their team. This role is fully remote and requires full-time availability for a 40-hour workweek, with two days off. Depending on business needs, one weekend day may be included in the schedule. As an independent contractor, this position does not provide health care benefits or paid time off. The Ward Law Group is recognized as a Best Place to Work and fosters a collaborative, innovative, and high-accountability environment where employees contribute to meaningful outcomes. The firm values faith, accountability, leadership, loyalty, and service.
Requirements
- Fluent in both English and Spanish (spoken and written)
- Willingness to work overtime as needed
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
- Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 16 GB RAM 256 GB SSD OR Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5 8 GB RAM 256 GB SSD
- Internet: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download 15 Mbps upload
- Latency (Ping): Under 100ms
- USB noise-cancelling headset
- Webcam for daily meetings
Responsibilities
- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
