Director of Laboratory - Job ID: 244575

North Shore Medical Center•Miami, FL

20h

About The Position

The Director of Laboratory Services provides strategic leadership and operational management for the hospital laboratory. The role oversees laboratory operations across Clinical Chemistry, Hematology, Blood Bank/Transfusion Services, Microbiology, Immunology, Molecular Diagnostics, Anatomic Pathology support services, and Point-of-Care Testing. The Director ensures that services are safe, efficient, cost-effective, and compliant with applicable federal, state, and accrediting agency requirements, while supporting the hospital’s mission, patient-care objectives, and organizational goals. The position reports to the Chief Operating Officer (COO), Chief Clinical Officer, or Chief Executive Officer. Direct reports include Laboratory Managers, Laboratory Supervisors, Technical Specialists, a Quality Coordinator, Phlebotomy Leadership, and Administrative Support Staff. The Director leads laboratory operations, quality and regulatory programs, financial performance, personnel management, clinical and technical oversight, POCT, and strategic planning. The role also collaborates with Medical Directors, Pathologists, physicians, nursing leadership, and other hospital departments to improve services and patient-care outcomes.

Requirements

Bachelor’s degree in Medical Technology, Clinical Laboratory Science, Biology, Chemistry, or a related field.
Minimum 7–10 years of progressive clinical laboratory experience.
Minimum 5 years of laboratory leadership or management experience.
ASCP certification or an equivalent laboratory credential.
Comprehensive knowledge of clinical laboratory operations.
Strong understanding of CLIA, CAP, Joint Commission, OSHA, CMS, and HIPAA requirements.
Financial management and budgeting expertise.
Strong leadership, communication, and conflict-resolution skills.
Strategic planning and project-management abilities.
Experience with Laboratory Information Systems (LIS) and Electronic Medical Records (EMR).
Data analysis and performance-improvement experience.
Ability to move throughout laboratory and hospital environments.
Ability to lift up to 25 pounds occasionally.
Visual and manual dexterity sufficient to review reports, operate computer systems, and inspect laboratory operations.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, Public Health, Clinical Laboratory Science, or a related healthcare discipline.
Prior director-level experience in an acute-care hospital.
Multi-department laboratory management experience.
Experience managing laboratory accreditation surveys and regulatory inspections.
MLS(ASCP) certification.
DLM(ASCP) certification.
Lean Six Sigma certification.
Certified Laboratory Manager designation.

Responsibilities

Direct and oversee daily operations across all laboratory departments, ensuring timely, accurate, and cost-effective testing.
Monitor laboratory productivity, workflow, staffing, and turnaround times; develop departmental goals and strategic initiatives.
Collaborate with physicians, nursing leadership, and hospital departments to improve patient-care outcomes.
Lead laboratory service expansions, technology upgrades, and process-improvement initiatives.
Ensure compliance with CLIA, CAP, Joint Commission, OSHA, CMS, HIPAA, and applicable state regulations; maintain readiness for inspections, surveys, and audits.
Develop and enforce laboratory policies, procedures, and quality management systems, and implement corrective actions for regulatory deficiencies and quality concerns.
Establish and monitor quality assurance and quality control programs; analyze quality indicators and performance metrics.
Lead investigations of laboratory errors, incidents, and patient-safety events, and promote continuous quality improvement.
Develop and manage laboratory operating and capital budgets; monitor expenses, labor costs, productivity, and revenue performance.
Identify cost-containment and operational-efficiency opportunities; participate in contract negotiations and vendor management.
Recruit, hire, train, develop, and retain laboratory personnel; conduct performance evaluations and competency assessments.
Ensure adequate staffing schedules and succession planning, and foster employee engagement, accountability, and professional development.
Collaborate with Medical Directors and Pathologists on laboratory practices and services.
Evaluate and implement testing methodologies and technologies; ensure proper validation and verification of instruments and testing procedures.
Maintain adherence to evidence-based laboratory practices.
Oversee the organization’s Point-of-Care Testing program, monitor compliance with testing standards and competency requirements, and partner with nursing and clinical departments on POCT management.
Participate in hospital strategic planning, support organizational growth and service-line development, evaluate emerging technologies and industry trends, and develop long-term operational plans aligned with organizational objectives.