Director of Laboratory Operations, East Region

Hartford Healthcare•Norwich, CT

2d•Onsite

About The Position

The Director of Laboratory Operations is responsible for the overall operations, leadership and administration of the East Region’s laboratories at Backus Hospital, Windham Hospital and the Plainfield campus. The Director will assure the laboratories are compliant with Federal (CLIA) and State regulatory requirements and accreditation standards such as Joint Commission, DPH and College of American Pathologists (CAP) and utilize a quality system approach focusing on providing accurate, reliable and timely test services.

Requirements

Bachelor’s Degree in Medical Technology, Chemical, Physical, or Biological Science is required
Six plus years of progressive operations experience in a clinical laboratory environment is required
Three plus years clinical laboratory management experience is required
ASCP certification or meeting criteria for certification is required.
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Strong leadership and communication skills, with the ability to build relationships with peers and leadership
Demonstrated ability to bring exceptional business acumen and creativity to the management of the lab
Demonstrated ability to function as a strong member of highly motivated and integrated leadership and operations teams
Demonstrated ability to recruit, develop, and lead a high performing team and build and maintain a positive and energetic culture within an organization
Demonstrated ability to develop short and long term operational and strategic plans
Effective verbal and written communications skills; strong presentation skills
Excellent analytical skills and the ability to manage for results
Expert level knowledge of Laboratory services operations

Nice To Haves

MT(ASCP) is preferred

Responsibilities

Develops policies and procedures which are customer, patient, client and staff centric; plans and implements services which efficiently utilizes resources within budgetary constraints while supporting the commitment to high quality patient care
Leads and directs the development and communication of effective growth strategies and processes, manages changes or shifts in organization from current state to future state in a manner that minimizes resistance and maximizes engagement
Collaborates with external workgroups and consults with peers and colleagues to define laboratory standards and translates them into useable applications and/or care patterns. Through negotiation with peers and colleagues develops mutually workable solutions in order to ensure consistency and continuity of functional application across the organization and systems
Proactively addresses and provide solutions for physician issues. Collaborates with Pathology and Medical Directors as a dyad partnership to deliver quality laboratory services
Reviews and evaluate the laboratory’s quality assessment plan, indicators and monitor. Ensures that the physical and environmental conditions of the laboratory are adequate and appropriate for the testing performed, protect the integrity of the specimen and the laboratory personnel while delivering high quality test results in a timely manner
Develops a department budget which seeks ways to control or lower cost while achieving overall quality and service goals. Establishes operational standards for cost control and works collaborative with Revenue cycle to ensure accurate billing processes
Ensures adequate staffing, and all staff competencies are current by means of valid certification or competency reviews. Serves as a role model to staff by continuously demonstrating Hartford HealthCare core values, creating employee ownership for their careers and success, and providing staff with positive and actionable feedback