Director of IT

Action Property Management • Irvine, CA

10d • $195,000 - $240,000

About The Position

We are seeking a strategic and operationally focused Director of Technology to lead our IT Department. This role is centered on maintaining the highest standards of security for our environment while driving organization-wide security awareness and training, optimizing operational efficiencies across IT processes and support, and building and empowering a high-performing technology team.

Reporting directly to the CIO, you will oversee reliable, scalable IT operations for a distributed workforce of approximately 800 employees across multiple offices, serving ~300 HOAs. Emphasis is placed on delegation, strong collaboration with technology vendors, process improvement, and metrics-driven performance—ensuring predictable support and resource optimization without hands-on execution of technical or security tasks. The ideal candidate brings high-level technical knowledge, proven operational leadership, and a commitment to excellence in a collaborative environment.

Requirements

• Minimum of 10 years of progressive IT leadership experience, with at least 5 years in a senior or director-level role overseeing teams in distributed or multi-site environments (property management, real estate, hospitality, or service-oriented industries preferred).
• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field.
• Demonstrated expertise in leading enterprise IT operations, with high-level knowledge of infrastructure (cloud, virtualization, networking, endpoints), productivity platforms, and security tools sufficient to guide strategy, evaluate solutions, and hold teams/vendors accountable.
• Proven track record in operational leadership: driving process optimization, metrics/SLA improvement, resource scaling, and cost-effective vendor management.
• Strong focus on cybersecurity leadership, including building and maintaining risk management programs, incident response frameworks, and organization-wide security awareness/training initiatives.
• Excellent people-leadership skills with experience recruiting, mentoring, developing, and empowering high-performing teams in collaborative, no-silos environments.
• Strong business acumen, including IT budgeting, forecasting, ROI analysis, and executive stakeholder communication.
• Familiarity with IT service management best practices (e.g., ITIL principles) and compliance frameworks (industry standards such as ISO-aligned).

Nice To Haves

• Experience optimizing enterprise licensing (e.g., Microsoft ecosystems) and managing audits/procurement.
• Background in property management, HOA software, or regulated/service industries.
• Relevant high-level certifications (e.g., PMP, ITIL, CISM/CISSP at a strategic level, or cloud/security-focused credentials).
• Demonstrated success leading digital transformation, automation initiatives, or team modernization efforts.

Responsibilities

• Define and execute a multi-year IT strategy that prioritizes security of the environment, organization-wide security awareness and training, operational efficiencies, and team capability building to support business growth and ~300 HOAs.
• Partner with the CIO and executive leadership to align technology operations with company objectives, ensuring scalable and predictable support for a distributed workforce of approximately 800 employees.
• Establish IT governance, policies, and standards focused on risk reduction, process optimization, and continuous improvement.
• Champion security-first initiatives, including proactive threat management, compliance with industry best practices and relevant standards (e.g., ISO-aligned frameworks), and enterprise-wide security education programs.
• Oversee reliable, secure, and efficient IT operations across offices, remote users, and key systems, including productivity and collaboration platforms, cloud services, virtualization, firewalls, networking, endpoints, and identity/access management.
• Lead through delegation and coordination to ensure effective execution of proactive monitoring, maintenance, Tier 1–3 helpdesk support, incident resolution, and vendor performance—while maintaining accountability for outcomes.
• Drive operational metrics and SLAs (e.g., response/resolution times for Critical/High/Medium/Low priorities, first-response compliance ≥80%, open tickets reduction) to deliver superior end-user support and minimize disruptions.
• Serve as the final escalation point for critical incidents or outages, ensuring rapid containment and root-cause resolution without direct hands-on involvement.
• Oversee selection, integration, optimization, and support of core business systems, including productivity platforms and licensing management, ticketing and project management platforms, HOA-specific applications, and security tools (e.g., EDR, MDR, vulnerability management).
• Partner with business stakeholders to identify and implement process improvements that enhance efficiency, data flow, and user productivity.
• Manage licensing audits, optimization, and procurement for key platforms to ensure cost-effectiveness and regulatory alignment.
• Establish and lead enterprise cybersecurity and risk management programs as the top priority, including identity/access controls (SSO/MFA), endpoint protection, patching, vulnerability management, incident response planning, and vendor risk assessments.
• Drive organization-wide security awareness, training, and cultural adoption to minimize human-related risks and strengthen overall resilience.
• Ensure compliance with contractual, legal, regulatory, and insurance requirements, adhering to industry best practices and relevant standards.
• Lead evaluation, piloting, and deployment of AI-driven and emerging technologies, while maintaining security and AI governance policies.
• Own IT budgeting, forecasting, and cost optimization to deliver measurable value and ROI.
• Collaborate closely with technology vendors and service providers to negotiate contracts, monitor performance, and evaluate partnerships (e.g., potential MSP for 24/7 coverage or specialized services) based on company needs.
• Translate technology investments into operational efficiencies and business outcomes.
• Lead, mentor, and grow a cross-functional IT team in a collaborative, no-silos environment, focusing on empowerment, skill development, and performance accountability.
• Recruit, onboard, and retain top talent; implement training programs and career pathways to build a high-performing, values-aligned team.
• Foster a culture of operational excellence, continuous improvement, accountability, and customer service orientation.
• Lead change management for technology adoption and process enhancements across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Director