Director of IT
About The Position
Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care. At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us! The IT Director provides hands-on technical leadership to maintain and optimize Forge Health's existing IT systems, EMR (Kipu preferred), and infrastructure. This role manages our internal IT team (DBA/data, helpdesk/systems admin, security), ensures system reliability, cybersecurity, and clinical/RCM dashboard development to drive operational performance.
Requirements
- Bachelor’s degree in computer science, information systems, or related technical field.
- 7–10 years IT experience with hands-on technical execution (SQL, EHR support, cybersecurity, helpdesk management), ideally in healthcare with Kipu EMR/RCM.
- 3+ years supervising small technical teams in fast-paced environments.
- Proven ability developing clinical/RCM dashboards and using data to drive performance improvements.
- Deep technical expertise in SQL, EHR systems (Kipu preferred), systems administration, and cybersecurity tools.
- Strong project management skills for leading optimization initiatives and cross-functional collaboration.
- Ability to translate clinical/operational needs into technical solutions and dashboard insights.
Responsibilities
- Systems maintenance and optimization
- Maintain and optimize current IT systems, EMR (Kipu EMR/RCM experience preferred), databases (SQL), and infrastructure for reliability, performance, and clinical usability.
- Provide hands-on technical support for EMR workflows, helpdesk ticketing, systems administration, and cybersecurity tools to optimize efficiency and support care delivery.
- Troubleshoot and resolve technical issues across clinical, RCM, and operational systems, ensuring seamless access for multidisciplinary teams.
- Team leadership and supervision
- Manage and develop the IT team (DBA/data, helpdesk/systems admin, security), setting priorities, delegating tasks, and providing technical guidance.
- Oversee helpdesk operations, incident response, user training, and security monitoring to maintain system uptime and compliance.
- Data, dashboards, and analytics
- Develop and maintain clinical utilization and RCM dashboards using SQL and existing tools, interpreting metrics to identify performance trends and improvement opportunities.
- Collaborate with clinical, finance, and front end operations leaders to translate dashboard insights into actionable system/process enhancements.
- Project management and compliance
- Lead IT projects focused on system optimization, upgrades, and workflow improvements using strong project management skills.
- Ensure IT systems support HIPAA compliance, cybersecurity best practices, and regulatory requirements for behavioral health operations.
Benefits
- Competitive salary aligned with your experience
- Comprehensive paid time off package
- Annual time off to volunteer
- Parental leave
- Annual continuing education allocations
- Competitive medical, dental, and vision package
- Annual subscription to a leading meditation app
- An environment that fosters professional development including financing for advanced licensure and certifications
- Internal supervision opportunities
- Dedicated, motivated team and chance to be part of a highly ambitious medical startup
- Modern, elegant, and high-end work environment
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What This Job Offers
Job Type
Full-time
Career Level
Director
