Director of IT

Carroll White REMC • Monticello, IN

2d

About The Position

POSITION PURPOSE The individual in this position will lead the design, procurement, uptime/restoral-time priorities, security levels, maintenance, documentation, and adoption of Carroll White’s Information Technology (IT) systems.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field
• Five or more years of IT management experience with emphasis on technology acquisition and adoption
• Employee shall be trained in, and be familiar with, the safety related work practices, safety procedures and other safety requirements in the safety manual that pertain to their respective job assignments
• Thorough knowledge of Cooperative policies, practices, and programs
• Must exhibit a high standard of excellence in following company policies like but not limited to safety and attendance
• Ability to work independently with minimal supervision; frequently required to take action based on own interpretation of policies and practices
• Ability to interact frequently and effectively with others, both in person and through phone, e-mail, and written correspondence
• Must be able to successfully handle emotional stress of working with members and employees who may be irate, angry, despondent, bitter, crying, boisterous or personally insulting
• Must be proficient in speaking English
• Ability to effectively use computer, office equipment and specific equipment related to this position
• Proficient with Microsoft 365 products related to this position, as well as other software utilized by the REMC
• Must be able to deal discreetly with confidential information
• Must participate in and be certified in Annual CPR & Periodic First Aid Training
• Must possess a Valid Indiana Driver’s License
• Proficient understanding of computer systems and network infrastructures (Microsoft AD, Cisco Meraki preferred)
• Understanding of cybersecurity threats and mitigation frameworks (Cisco cloud suite preferred)
• Experience implementing Microsoft cloud solutions: Azure/Entra, SharePoint, Teams, Outlook, Copilot
• Knowledge of MDM platforms and cellular device management
• Skilled in WAN methodologies and cellular endpoints
• Ability to manage multiple projects
• Ability to communicate with non-technical users
• Ability to research building and software needs

Nice To Haves

• SCADA and AMI infrastructure experience preferred

Responsibilities

• Put safety above all else in all situations, including but not limited to system design, training for self and staff in operational procedures for all
• Manage and monitor IT projects and day-to-day IT operations
• Conduct both short-term and long-range planning
• Identify and evaluate opportunities to improve member and employee services through technology
• Lead technology adoption by employees and members as directed by the Board, CEO, and staff
• Prepare and manage the IT budget; oversee ordering and IT vendor relationships
• Provide leadership, priority guidance, and oversight to IT staff to assure our networks’ reliability and security
• Attend and proactively participate in IEC IT Section Meetings, Board meetings, Management Team meetings and other ad hoc meetings.
• Seek opportunities to attend and serve in industry organizations
• Utilizes and oversee Development, Performance and Recognition (DPR) for self and IT staff
• Responsible for the delegation, training, and appraisal process of IT employees
• Actively participates in succession planning for IT and the coop
• Assures front line technical support for users
• Ensure system backup/restoral procedures are documented and validated through simulations
• Performing other duties as assigned by the CEO

Benefits

• We offer continuing education, health benefits, a 401(k) match and pension plan, and much more.
• We offer a wellness program that includes an on-site fitness center for your convenience and well-being challenges.
• You are endowed up to three volunteer service days a year as we are passionate about enhancing our communities.
• We value employees who have a desire to learn, so we provide funds for continuing education.
• We reward our employees with generous vacation time, to the tune of up to five weeks off a year. Even our new employees receive credit for prior work experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Director