Director of IT

Volunteers of America of Massachusetts•Boston, MA

1d•Onsite

About The Position

As the Director of IT, you’ll have a dynamic and critical role leading VOAMASS's technology operations in support of mission-critical behavioral health, housing, veteran, and justice-involved services. This role combines strategic vision with day-to-day operational leadership, ensuring that VOAMASS's technology environment is secure, reliable, compliant, and aligned with the organization’s mission This role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:

Requirements

Have a BS in Computer Science or business degree
Have 10+ years of experience working in an information technology environment and 5+ years of Technology Leadership in a nonprofit organization
Possess a deep understanding of current and emerging IT infrastructure and operations, technologies and practices. Ability to be a “super user” and demonstrate best practices in all technology related areas
Be collaborative in nature and possess the qualities of leadership, patience and flexibility.
Have strong communication skills and high emotional intelligence.
Proven track record of developing multi-year plans that aligns technology priorities with business operations in support of achieving operational effectiveness
Proficient in M365 and other solutions tools
Knowledge of nonprofit, behavioral health, healthcare operations
Familiar with standard concepts, practices and procedures within technology environments

Responsibilities

Manage and maintain the technology infrastructure for all VOAMASS offices and locations.
Coordinate with the organization’s Managed Service Provider (MSP) to manage networking, security, and user support
Support business systems, groupware and other applications / solutions that are used by departments and service functions
Support the organization’s public website including adding new functionality and content to support communication to residents and stakeholders
Develop / enforce security policies and procedures and coordinate with third party vendors to ensure that digital security and data is protected.
Oversee / support audio visual (AV) technologies that support VOAMASS communications and other meetings / events
Manage and maintain voice and communications systems that support business operations
Oversees data management functions including supporting departmental requests for resident and other data
Ensures compliance with regulatory requirements (i.e., HIPAA, PII), internal technology policies, and other operational guidelines
Develop and maintain operating plans and technology budgets that align with organizational needs
Perform other duties and projects as assigned by Chief Financial Officer and the Fractional Chief Information Officer

Benefits

Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
403(b) retirement plan with employer match
24/7 nurse hotline for urgent health questions
Employee assistance program to provide help with family concerns, stress management, legal issues, and more
Employer-paid long-term disability and life insurance
Pet insurance
Tuition remission programs
Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
14 paid holidays, higher than industry average
Fitness/wellness reimbursement to cover expenses such as gym membership
Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
Cash bonus, with no annual cap, for referring other qualified candidates for employment