Director of IT - Technology Support

Texas Children's Medical Center•Houston, TX

About The Position

The Director of IT - Technology Support role involves providing executive leadership for Information Systems, focusing on technology needs, design, utilization, and service delivery. This position partners with hospital leadership to prioritize technical support initiatives, establish resource priorities, and deliver technology services across various locations. The role is responsible for maintaining reliable production operations, ensuring high uptime, and overseeing Disaster Recovery and Emergency Management. Key responsibilities include managing secure and stable networks and systems, ensuring firewall and remote-access capabilities, and supporting technology audits. The Director will analyze, evaluate, and recommend technology architecture, including hardware, software, and strategy, and assess new technologies for compatibility and organizational value. Additionally, the role involves building and leading a strong service organization, managing vendors and contracts, preparing and managing departmental budgets, and developing policies and procedures to meet regulatory requirements and customer needs. Collaboration with internal and external auditors and ensuring compliance with Joint Commission (JCAHO) requirements are also critical aspects of this position.

Requirements

Bachelor’s degree in a field relevant to hospital management, information systems, or a related discipline
Minimum of 6 years of experience in information/computer technology within a corporate environment
Minimum of 5 years of supervisory experience within a technology environment, preferably within healthcare

Nice To Haves

Master’s degree
Experience supporting technology applications within clinical environments
Experience across a broad range of current and emerging technologies

Responsibilities

Maintain reliable production operations and develop strategies to advance the environment toward 99.999% uptime, including oversight of Disaster Recovery and Emergency Management activities.
Maintain secure, stable, and effectively managed networks and systems supported by clearly defined standards, documentation, metrics, and management reporting.
Ensure appropriate firewall and secure remote-access capabilities and support technology-related audit activities.
Oversee technology operations to ensure system reliability, compatibility, efficiency, and effectiveness across multiple hardware and software platforms.
Monitor system utilization, capacity, throughput, sizing, and performance to proactively identify and address technology needs.
Analyze, evaluate, and recommend network, security, telecommunications, storage, database, and technology architecture, including hardware, software, protocols, topology, and strategy.
Evaluate new hardware and software for compatibility and organizational value and provide capacity planning for servers, storage, devices, and other technology resources.
Provide executive leadership for Information Systems related to technology needs, design, utilization, and service delivery.
Partner with hospital leadership to prioritize technical support initiatives, establish resource priorities, and provide technology services across hospital and remote locations.
Develop relationships and identify technology opportunities that support the organization’s clinical, financial, and strategic objectives.
Ensure access to technology that supports patient care, education, and research.
Identify opportunities for business process analysis, improvement, and reengineering.
Communicate the value of technology, build consensus among stakeholders, and effectively bridge Information Systems technology with end users.
Build and lead a strong service organization through effective recruitment, retention, development, mentoring, and organizational planning.
Structure technology operations teams to effectively support multiple hardware and software platforms and evolving organizational needs.
Manage system integrators, subcontractors, vendors, and other external technology partners.
Lead vendor integration and contract negotiations supporting technology services and infrastructure.
Prepare and manage the annual departmental budget, monitor department needs, and ensure efficient allocation of resources.
Develop and implement policies and procedures that support regulatory requirements and customer needs.
Collaborate with internal and external auditors and support technology-related audit initiatives.
Ensure departmental compliance with applicable Joint Commission (JCAHO) requirements.
Collaborate across departments to support system-wide accreditation requirements.
Research, evaluate, recommend, and implement network-wide services while identifying and resolving technology performance and reliability issues.