Director of IT Shared Services

BankFund Credit Union•Washington, DC

5d•Hybrid

About The Position

BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on site 40% of the time (60% for leadership) but this is subject to change based on health and safety standards and operational need.

Requirements

B.S. Degree in Information Technology, Computer Science or related field.
Minimum of ten years of supervisory and management experience in an IT related field.
Ability to handle confidential information.
Ethical, with the ability to remain impartial and report all non-compliances.
Knowledge of data processing operations in the financial services industry.
Excellent verbal and written communications skills.
Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple departments within the organization.
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives.
Technical experience managing Business Applications, and IT Service Management.
Self-motivated, decisive, and flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Technically competent with various software programs, including but not limited to Microsoft Office and project management software.
Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities.
Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross-functional environment.
Experience in successfully leading projects and programs to on-time, on-schedule and within budget close.
Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance.

Nice To Haves

Masters Degree in IT or related field, preferred.

Responsibilities

Supervises the Technical Services (TS) and Solutions Center (SC) leadership functions, including staffing, performance appraisals, training, one-on-one coaching, team meetings, rewards and recognition programs, employee retention and engagement, career path/promotions, performance improvement plans, salary recommendations, and terminations.
Contributes to the development and execution of the enterprise-wide IT strategy and ensures alignment, positioning IT to deliver compelling business value.
Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
Works with key stakeholders to measure and prioritize technical debt remediation.
Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective and solution delivery of IT services.
Develops and controls the annual IT TS and SC budget to ensure consistency with strategic objectives and within plan, proactively creating a culture of continuous cost optimization.
Defines, develops, and manages a comprehensive and integrated IT Service Management (“ITSM”) landscape, based on best-practice processes, disciplines, and related toolsets, including execution and active maintenance of an IT asset management program.
Collaborates with the Head of Cybersecurity to ensure TS and SC contributes to, embraces, and actively applies security controls and strategy.
Operates a formal governance mechanism to establish and monitor effective KPIs and controls for TS and SC processes and functions.
Supports periodic reviews by internal audit, compliance, and other risk-related functions.
Designs and develops a strong and diverse TS and SC leadership team, together with a reporting structure for the function, and supports direct reports' career progression and development.
Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
Provides strategic direction and oversight for the full life cycle of IT systems, working in partnership with peers, and identifies opportunities for efficiency through common approaches, solutions, and shared platforms.
Ensures all members of TS and SC group are proficient in utilizing corporate software for service tickets and productivity management, including Confluence & Jira.
Develops the maturity of TS and SC to improve efficiency, deliver new innovations, and increase collaboration with other IT and business areas (e.g., through Agile, DevOps, platform, and product approaches).
Leads in the development and adoption of cloud solutions, automation & artificial intelligence technologies that empower users to self-serve and reduce reliance on TS and SC manpower.
Drives the adoption of service improvements through a programmatic approach to continuous improvement, measuring impact and sharing results.
Supports the CIO and IT Leadership team by assisting in the development of technology standards and implementing solutions aligned to the enterprise architecture framework and roadmap.
Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards, governance processes, and performance metrics.
Continuously evaluates the business value of TS and SC, using metrics such as KPIs, Outcome Driven Metrics, Objectives, and Key Results.
Collaborates with IT Leaders in peer organizations and third-party service providers to share knowledge and insights.
Facilitates the Change Advisory Board to evaluate & approve change requests and manage & communicate the risk and impact of production changes.
Creates self-service capabilities to streamline processes and drive automation and efficiencies.
Supports budget planning and financial management, preferably with showback and/or chargeback models.
Supports the shift from Capital Expenditures to Operating Expenditures with processes for managing and optimizing cloud/SaaS costs.
Conducts performance evaluations of direct reports and provides regular coaching and career development.
Interviews new applicants and makes recommendations regarding employee relations.
Promotes diversity, inclusion, and belonging to best meet the needs of individual staff and the organization.
Fosters a safe environment for employees to receive and give feedback.
Possesses a high-level understanding of business unit responsibilities, goals, and objectives, and proactively engages with business owners to facilitate ongoing support and resolution of technology challenges.
Manages vendor partner relationships to ensure effective execution in accordance with contractual provisions and Service Level Agreements (SLAs), monitors adherence to financial terms and renewal periods, and takes corrective action or recommends vendor changes.
Ensures up-to-date policies and procedures for all processes and responsibilities within the TS and SC group.
Facilitates the development of documentation to improve functional performance, facilitate training, and position the organization for effective operation during business recovery/continuity events.
Ensures compliance with NCUA, FFIEC, IRS, and all other regulatory operating and reporting requirements relating to Information Technology.
Ensures effective communication with Credit Union management and staff regarding changes and opportunities for process improvements through information systems resources.
Successfully participates in annual Information Security refresher training.
Complies with the Information Security Policy, including immediate reporting of unusual or suspicious activity.
Follows all procedures to protect company computers from viruses and maintain the security and confidentiality of Credit Union data.
Participates in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training and demonstrates knowledge, including immediate reporting of unusual or suspicious activity.
Undertakes additional training specific to daily responsibilities and as required for continued compliance.
Ensures the Credit Union’s safe harbor protections are applied as allowed by the BSA.
Understands the obligation to preserve the confidentiality of SARs and any information that may reveal their existence.
Maintains awareness of, and immediately reports to the Compliance Officer, any unauthorized disclosure of a SAR or related information.
Demonstrates commitment to the Credit Union’s Service IMPACT philosophy.
Is available, via mobile communication device, to provide telephone support or report to the Credit Union, 24 hours a day.
Maintains a professional, positive attitude at all times and serves as a role model.
Undertakes other work-related duties as assigned by the Chief Information Officer.