Director of IT Services

Granger Construction•Lansing, MI

About The Position

Granger Construction is seeking a Director of IT Services to lead the delivery of IT services and business analytics across the organization. This role is crucial in ensuring employees have the necessary tools, insights, and support to succeed, while also driving innovation through the adoption of AI and emerging technologies. The Director will shape the technology experience, drive data-informed decisions, act as a strategic IT leader, and lead high-impact teams. The position involves overseeing IT service delivery, elevating the user experience, establishing performance standards, advancing business analytics, strengthening data governance, collaborating with IT leadership, and guiding strategy and investment.

Requirements

10+ years of progressive IT experience, including leadership of service delivery and/or analytics functions
Proven ability to lead and develop high-performing IT teams
Strong business acumen with the ability to translate technology into organizational impact
Experience building relationships and serving as a trusted partner to business leaders
Excellent communication skills across technical and non-technical audiences
Experience with data analytics, reporting, and governance practices
Financial understanding to evaluate and communicate the impact of technology decisions
Experience managing vendors and negotiating contracts

Nice To Haves

Experience with application development, integrations, or automation
Familiarity with construction technology platforms

Responsibilities

Lead IT Service Delivery
Oversee help desk and end-user support across a distributed workforce, ensuring high-quality, timely, and reliable service.
Elevate the User Experience
Drive a customer-first mindset, improving responsiveness, communication, and overall satisfaction with IT services.
Establish Performance Standards
Define and monitor SLAs, KPIs, and service metrics to ensure accountability and continuous improvement.
Advance Business Analytics
Lead reporting, dashboard development, and data strategy to deliver accurate, actionable insights across the organization.
Strengthen Data Governance
Establish standards, best practices, and governance to ensure data integrity, consistency, and accessibility.
Collaborate Across IT Leadership
Partner with IT Operations to ensure seamless delivery across infrastructure, applications, and service functions.
Guide Strategy and Investment
Contribute to technology strategy, budgeting, and vendor management, aligning IT initiatives with business priorities.