Director of IT Infrastructure

e4health•Bridgeton, NJ

About The Position

At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare. Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at www.e4.health. Reporting to the VP of Information Systems and Chief Technology & Security Officer, the Director of IT Infrastructure participates in planning activities, implementation, design, and support activities regarding the following information systems: Network, Server, Datacenter, Telecommunications, User Endpoint Devices, Helpdesk, Service Desk, and Telecom Operators. This responsibility will be in direct support of: Clinical and non-clinical information systems including but not limited to Revenue Cycle, HR/Payroll, ERP, Finance. Integration and IT Security infrastructure. The Director of IT Infrastructure will design and implement a competitive and industry compliant IT infrastructure for Inspira Health. Responsible for the establishment of systems and processes that assure the achievement of IS strategic and operational goals and objectives. Oversees a team of professionals that support a complex environment across multiple facilities and lines of business 24x7, 365 days a year. Establishes and manages a proactive customer service program for managing resources, infrastructure, field services and support team to meet the needs of our customers as well as remaining patient focused to meet the needs of our community. This position develops strong working relationships with Inspira leadership, customers, and other stakeholders, to collaborate and provide IS support, and guidance to improve their workflows, outcomes and overall patient and customer satisfaction at all Inspira locations.

Requirements

Graduate degree in Computer Science, Information Systems or related area preferred. (15years experience may substitute after management review)
10+ years of supervisory / management experience
5 years of experience managing IT operations (7+years preferred)
5 years of experience with managing an operational and capital budget
5 years of experience with managing a customer service department
5 years experience managing IT Asset Management programs (hardware/software inventory, patch management, etc.) (7+years preferred)
10 years experience managing Enterprise wide IT Networks and Datacenters
10 years experience designing, implementing and managing Disaster Recovery and Business Continuity across multiple datacenters.
Advanced PC skills and use of Microsoft applications (e.g., Word, Excel, PowerPoint, SharePoint, etc)

Nice To Haves

Experience within a health care organization a plus
5 +Experience with CISCO and Arista technologies a plus.

Responsibilities

Initiates meetings with colleagues as needed for planning and problem solving
Develops with the VP of Information Systems and other IS management, annual department goals and objectives in conjunction with hospitals’ operational and strategic goals
Maintains communication with external and internal stakeholders
Assures completion of projects and timely implementations.
Develops and monitors action plans for projects in process
Develops, reviews and monitors departments’ program for planning safe environment of care.
In collaboration with the VP of Information Systems, develop and implement technology and digital health road map with short term/annual and long term/3-year budget plans.
Lead the design, implementation and support of state-of-the-art datacenter infrastructure. Lead the team effort to design and support an optimal network and data center platform. This includes organizing and managing technical staff and overall operations infrastructure.
In collaboration with the VP of Information Systems, set strategy and establish standards and ensure compliance and accuracy for Inspira Health’s IT performance, including cloud architectures, server technologies, data warehouse and communication technologies (LANs, WANs, Internet, Intranet, security, wireless implementation, and any devices connecting to, or containing data or systems).
Plan and implement infrastructure systems that are secure, scalable and reliable. Ensure Inspira Health systems and networks are efficient, reliable and secure
Leads development and implementation processes for the organizations IT systems and department.
Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Oversees security of systems, networks, and enterprise information.
Develops and maintains relationships with external IT vendors and service providers.
Hands on oversight of Change Management program
Ongoing management of the ITAM program with the collaboration of direct reports.
Vendor Management, including but not limited to price negotiation and partner management