Director of IT Infrastructure & Security

VIA • Somerville, MA

2d • $200,000 - $250,000 • Hybrid

About The Position

VIA is looking for a highly strategic, process-driven Director of IT Infrastructure & Security to lead our corporate technology and enterprise security operations. You'll take strategic direction from our VP, Software Engineering, while owning corporate system architecture, the IT budget, and the team's technical leadership, while leading the transition toward a highly proactive, automated technology environment. VIA does not operate on a traditional management hierarchy. Instead, we rely on a culture of continuous coaching, cross-functional collaboration, and clarity in decision rights. In this role, you will provide technical leadership and regular, actionable feedback to our existing IT team. You will be a primary key holder for the organization and the central coordinator for our compliance governance.

Requirements

• U.S. Citizenship and the ability to pass stringent background checks/clearances required to act as a primary key holder for federal-level compliance data and SCIF facilities.
• 7+ years of progressive experience in Corporate IT, Enterprise Security, and Cloud Infrastructure, ideally within a fast-paced technology organization.
• Hands-on experience successfully guiding a company through strict compliance audits (specifically SOC 2, CJIS, and CMMC). Strong working knowledge of FedRAMP requirements.
• A strong appreciation for Human-Centered Design. You understand that security must work with the user, not against them, and you excel at partnering with peers across Design and Engineering to achieve this.
• Comfortable operating in a flat, non-traditional hierarchy where influence, peer collaboration, and direct, regular feedback are valued over traditional administrative authority.
• Deep expertise in enterprise security architecture and identity management.
• Advanced administration experience with MDM (Jamf), Okta, and Google Workspace.
• Proven familiarity with MDR solutions, endpoint security workflows, and integrating with an external SOC.
• Familiarity with cloud environments (AWS) and IaC tools to effectively collaborate with our DevOps teams.
• Self-motivated and passionate about leaving everything they touch better than how they found it.
• Firm believers that people should love what they do and are eager to build a culture that enables them to do their best work.
• Creative problem solvers who respectfully challenge the status quo in the pursuit of excellence.
• People who lead discussions with curiosity and value diverse perspectives.
• Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop their skills.
• Strong team players who thrive in collaborative environments and celebrate the success of others.

Responsibilities

• Serve as the senior technical authority for corporate IT. Provide continuous, constructive feedback and technical mentorship to the IT team, fostering a culture of excellence in alignment with our People and Operations (POps) team.
• Partner with the lead of Design to develop user-friendly security policies. Be responsible for the implementation and maintenance of technical controls required for CJIS, CMMC, SOC 2, and FedRAMP related to IT.
• Collaborate closely with the lead of DevOps. While they manage the production application infrastructure, you will ensure our overarching corporate security requirements, identity access management (IAM), and vulnerability monitoring extend to the product platform.
• Act as the primary operational point of contact for our external Security Operations Center (SOC) provider and manage our Managed Detection and Response (MDR) platforms across the corporate fleet.
• Lead the IT and physical security infrastructure.
• Own the IT department budget. Manage external contractors, negotiate SaaS/hardware contracts, and maintain strict oversight of all software vendor relationships and licensing renewals.
• Champion Infrastructure as Code (e.g., Terraform) for corporate IT systems, automating deployments and standardizing configurations to guarantee rapid system disaster recovery.
• Oversee, secure, and optimize our primary corporate technology stack: Okta, Google Workspace, JAMF

Benefits

• Competitive benefits
• Flexible work options
• Individualized mentoring and growth opportunities
• 401K plan with up to 5% employer contribution
• A fully funded, top-tier health benefits plan, including vision and dental coverage, fully covered from day one, for your whole family
• Up to 24 weeks paid parental leave
• A 4-week paid ramp-back program
• A $10K family forming benefit (covering fertility treatments, adoption, and surrogacy)
• Flexible Vacation Policy with no set annual limit or accrual period
• Summer Fridays
• An extended holiday period in December
• Flexibility to work from home as needed
• Access to three well-located offices, designed for collaboration and stocked with everything you could need
• Opportunities to work remotely from eligible locations for up to 2 months per year
• Internal and external mentorship panels
• Custom goals and feedback sessions
• Access to learning and development programs, including VIA’s unrivaled leadership program
• A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA
• Benefits to support commuting costs
• In-person events to foster team bonding and collaboration across different teams

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed