Director of IT Field Support
About The Position
I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking to hire a: Director of IT Field Support $125,000 to $155,000 + up to 10% bonus 20% overnight travel for first 6 months 10% overnight travel afterward Independence, Ohio Company 25 days of PTO + paid holidays Medical, dental, vision insurance 401k including company matching Solid leadership with core values Established reputation, major growth Laid-back culture with open door policy High visibility, make a difference Employe recognition and awards Employee assistance program Discounted child care Role Lead multiple dispersed teams Oversee IT Field Support group Travel to meet with managers / clients Propose solutions to improve processes Lead, coach, and mentor Field Support Managers Develop KPIs for Managers to evaluate their teams Build partnerships with vendors and hold them accountable Ensure optimal IT support experience throughout all locations Meet business timelines, establish and measure required SLAs Ensure solutions meet requirements for security, portability, and performance Foster a culture of service excellence, accountability, and continuous improvement Oversee performance management, professional development, and succession planning
Requirements
- Ability to travel
- Vendor management
- Director title or above
- Charismatic leadership traits
- Results oriented and goal driven
- Managing multiple teams simultaneously
- Ability to think independently and contribute
- Self-motivated and collaborative team player
- Ability to successfully multitask and prioritize
- Highly organized with attention to detail
- Ability to pass background checks
Responsibilities
- Lead multiple dispersed teams
- Oversee IT Field Support group
- Travel to meet with managers / clients
- Propose solutions to improve processes
- Lead, coach, and mentor Field Support Managers
- Develop KPIs for Managers to evaluate their teams
- Build partnerships with vendors and hold them accountable
- Ensure optimal IT support experience throughout all locations
- Meet business timelines, establish and measure required SLAs
- Ensure solutions meet requirements for security, portability, and performance
- Foster a culture of service excellence, accountability, and continuous improvement
- Oversee performance management, professional development, and succession planning
Benefits
- 25 days of PTO + paid holidays
- Medical, dental, vision insurance
- 401k including company matching
- Solid leadership with core values
- Established reputation, major growth
- Laid-back culture with open door policy
- High visibility, make a difference
- Employe recognition and awards
- Employee assistance program
- Discounted child care
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1-10 employees
