Director of Internal Services
About The Position
The Director of Internal Services oversees the agency’s internal administrative and operational functions, ensuring efficient, compliant, and effective management of agency resources and infrastructure. Reporting to the Associate Commissioner, this position provides strategic leadership and operational oversight across finance, procurement, contract administration, facilities management, personnel coordination, records management, and agency-wide administrative services. The Director serves as a key member of the agency's leadership team and works collaboratively across divisions to support organizational effectiveness, operational excellence, and the successful implementation of agency priorities.
Requirements
- A baccalaureate degree from an accredited college and four years of satisfactory professional experience related to the projects and policies to be performed in the position including 18 months of experience in an executive, managerial, administrative or supervisory capacity; or
- A four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and eight years of experience as described in "1" above, including the 18 months of experience in an executive, managerial, administrative, or supervisory as described in “1” above.
- A combination of education and/experience equivalent.
- All candidates must have 18 months of experience
Responsibilities
- Oversee day-to-day internal operations and administrative functions to ensure effective and efficient agency performance
- Manage agency procurement activities, including solicitations, contract administration, purchasing processes, vendor coordination, and compliance with City procurement regulations
- Lead agency budget planning, fiscal monitoring, OTPS expenditures, budget modifications, and financial reporting activities in coordination with internal and external stakeholders
- Coordinate agency facilities operations, space management, equipment maintenance, and workplace improvements to support organizational needs
- Support personnel administration activities, including onboarding, offboarding, staffing coordination, training initiatives, and workforce planning efforts
- Monitor and evaluate partnership effectiveness and project outcomes to identify opportunities for improvement
- Monitor and ensure compliance with applicable City, State, and Federal regulations, agency policies, internal controls, and reporting requirements
- Develop and implement operational policies, procedures, and process improvements to enhance efficiency and service delivery
- Oversee records management, inventory control, asset tracking, and administrative reporting systems
- Coordinate with City agencies, oversight entities, vendors, contractors, and service providers to support agency operations and strategic initiatives
- Provide operational guidance and support to executive leadership on budgetary, administrative, procurement, and organizational matters
- Supervise administrative and operational staff and support professional development, performance management, and team effectiveness
- Represent the agency at meetings, trainings, working groups, and interagency forums related to operational and administrative matters
- Perform additional duties and special projects as assigned in support of agency leadership and operational priorities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
