Director of Intensive Services

Family & Children's Services•Oklahoma City, OK

3d•Hybrid

About The Position

This role ensures program adherence to agency policy, CARF and DMHSAS standards, federal and state confidentiality rules, and special funding source requirements. The position supports a recovery-focused, welcoming, and trauma-informed service environment for individuals needing behavioral health and/or co-occurring services. It involves establishing professional working relationships, developing integrated service provisions, and working cohesively in a team setting. The Director oversees the clinical aspects of Intensive Services at both URC and outpatient levels, collaborating with other directors to ensure continuity and collaboration in Case Management/Care Coordination and group services. The role also assists the Clinical Director in developing and implementing program goals and outcome criteria, oversees grant management and proposals, and manages the program budget in coordination with the Finance Office. Program development and grant coordination for Intensive Services are directed in adherence with CCBHC regulations, with a focus on expanding and enhancing all programs. Input is provided to supervisors regarding the professional performance of clinical staff. The Director determines and approves staff training, consultation, education, and new staff orientation needs. They may also provide direct services and training in crisis diversion and intervention, including debriefing related to incidents. Establishing rapport with clients, assessing needs, organizing, planning, and delivering face-to-face services, and conducting follow-up are key responsibilities. The role oversees client transitions between service intensities and assists in developing individualized recovery plans. Maintaining strict confidentiality guidelines for consumer and family information is paramount. The Director is responsible for scheduling and supervising assigned staff, ensuring clinical record keeping and reporting procedures are followed, and that staff receive best practice trainings. Directing 24-hour staffing patterns and coverage for the URC is also a responsibility. The position utilizes Collaborative/Therapeutic Documentation to meet clinical record keeping standards, ensuring documentation is completed with the consumer to the extent possible and on the same day of service. Outreach and engagement efforts for clients and professionals at inpatient levels of care are directed to facilitate referrals and client participation. Building and maintaining good community relationships with Crisis Centers and Inpatient Hospitals, as well as other agencies and community partners, is essential. Staff timesheets, leave requests, schedules, travel, and performance are monitored and approved as appropriate. The Director will assist in providing new staff orientation and training, and core training for current staff. They ensure staff monitor eligibility status and assist clients in applying for benefits like Social Security, Title XIX or HMOs (Medicaid), QMB, and others. Ongoing knowledge of client treatment courses, needs, and special issues, including co-occurring services, is required. Outcome data is monitored to inform best practices for treatment, staffing, and budget adherence. The role may require on-call, evening, and/or weekend hours, providing services in community and hybrid inpatient settings (URC), and client transportation.

Requirements

Current Oklahoma State license in a Mental Health field (LPC, LMFT, LCSW, LADC, etc.)
At least two years post licensure experience and/or two years post licensure inpatient experience.
Ability to read and interpret documents such as safety rules, Standards and criteria, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of consumers, employees of the organization, community partners, court personnel, etc.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to relate to persons with severe mental illness in a positive, helpful, and constructive manner.
Knowledge of clinical treatment modalities and therapeutic processes.
Ability to establish and maintain effective and tactful working relationships with co-workers.
Ability to express ideas and facts clearly and concisely in written or oral form.
Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude.
Employee must have vision enough to read written or typed data.
Employee must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone.

Nice To Haves

Supervisory experience preferred, but not required.
May be required to obtain and maintain First Aid and CPR Certifications.
Required to complete CAPE/Therapeutic Options training and annual updates.
Must possess current, valid Oklahoma license, meet HOPE insurance requirements to transport clients in private or agency vehicles.
Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and talk or hear.
Occasionally lift and/or move up to 25 pounds.
Occasionally works in outside weather conditions.
May be required to work on call, evening, and/or weekend hours.
May be required to provide services in a community setting and hybrid inpatient setting (URC).
May be required to provide client transportation by using personal vehicle or agency owned van or small bus.

Responsibilities

Ensures program adheres to agency policy and procedures, CARF and DMHSAS standards and criteria, federal and state confidentiality rules and regulations, and special funding source requirements.
Supports and promotes a service environment that is recovery-focused, welcoming, and attentive to the needs of individuals who may have experienced trauma.
Establishes and maintains professional working relationships with supervisor and peers and develops integrated service provisions with other programs.
Directs and supervises clinical aspects of the Intensive Services at both URC and outpatient levels of care.
Works closely with other directors to ensure Case Management/Care Coordination and group services have continuity and collaboration.
Assists the Clinical Director in development and implementation of written program goals and outcome criteria.
Oversees grant management as well as new grant proposals.
Oversees program budget and works closely with Finance Office.
Directs program development and grant coordination of Intensive Services at URC and Outpatient levels of care in adherence with CCBHC regulations.
Works to expand and enhance all programs.
Provides input to supervisors of programs supervised on the professional performance of individuals privileged to provide clinical services.
Determines and approves of staff training needs, consultation and education needs, and training/orientation of new staff.
Aids in providing direct services, and training in areas of crisis diversion and intervention.
Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and conducts follow up on the outcome of services provided.
Oversees and assists clients in transitioning from a higher intensity level of services or to a lower intensity of services that are appropriate based on the client’s needs.
Oversees and assists clients in developing an individualized recovery plan.
Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information.
Provides for scheduling and supervising assigned staff in the provision of services, clinical record keeping and reporting procedures and ensuring staff receive best practice trainings.
Directs 24 hr staffing patterns and as needed coverage for URC to ensure it is fully staffed at all times.
Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards.
Directs outreach and engagement efforts for clients and other professionals at inpatient levels of care to facilitate referrals and client participation in services.
Builds and maintains a good community relationship with Crisis Centers and Inpatient Hospitals.
Establishes and maintains professional working relationships with other agencies and community partners.
Monitors and approves, as appropriate, staff time sheets, leave requests, schedules, travel, and performance related to program requirements and goals.
Will assist in providing new staff orientation and training; will provide core training for current staff.
Ensures that staff monitor eligibility status and make applications for Social Security, Title XIX or HMOs (Medicaid), QMB, and other benefits for which the client may qualify.
Responsible for on-going knowledge of the course of treatment, needs, and special issues of program clients including co-occurring services.
Monitors outcome data to inform best practices for treatment, staffing, and budget adherence.
Directly supervises daily operations within Therapeutic Services for Case Management and Therapy Programs.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, orientation, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems; participation in management team.