Director of Insurance Operations

Odevo•Charlotte, NC

1d•Remote

About The Position

The Director of Insurance Operations serves as the strategic and operational backbone of Odevo's Insurance Group. Reporting to the SVP of Insurance – US, this person will own the systems, processes, people, and data that enable Odevo's insurance program to perform at scale. This role translates strategy into execution: managing a distributed team of Insurance Coordinators, building the tools and workflows that drive growth, and owning the broker partnership channel that sits at the heart of Odevo's current go-to-market model.

Requirements

A proven people leader who knows how to build high-performing teams in fast-moving, matrixed environments
Builds systems and processes that stick, and holds teams accountable to using them
Data-driven and analytical, comfortable owning reporting, building trackers, and using data to guide decisions
A strong communicator who can represent the business confidently with broker partners, Odevo leadership, Op Co stakeholders, and clients
Comfortable with ambiguity and growth, able to build structure and process where it doesn't yet exist
Motivated by delivering high-impact business outcomes
This position directly manages a team of Insurance Coordinators, Senior Insurance Coordinators, and Regional Insurance Leads across the US market, and carries performance-management and hiring input responsibility for that team.
5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field
2+ years managing a team, with a demonstrated ability to develop and performance-manage direct reports
Strong working knowledge of P&C insurance products
Proven ability to manage external partner relationships at a program level
Strong written and verbal communication skills, including the ability to present to senior stakeholders

Nice To Haves

Experience working with or within HOA management companies, community association management, or similar property management environments
Experience working in a portfolio company or matrixed organization
P&C license held or ability to obtain

Responsibilities

Directly manage a team of Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market
Design and lead team operating cadence to drive organization, clarity, and execution
Partner with HR and senior leadership on organizational design as the team scales
Serve as the primary operational stakeholder of Odevo's national network of broker partner relationships, driving volume from prospecting through policy placement
Manage broker SLAs, service levels, and escalation pathways to ensure a high-quality client experience
Facilitate regular business reviews with broker partners to track performance, resolve issues, and align on growth priorities
Identify opportunities to expand, adjust, or deepen broker partnerships in line with market strategy.
Own the end-to-end operational model for insurance delivery, from data intake and policy acking through renewal execution and post-placement servicing
Work closely with Op Co leadership to prioritize high-opportunity accounts
Design, document, and continuously improve standard operating procedures for all team functions
Lead process improvement initiatives that reduce friction, improve data quality, and increase team capacity
Own brokerage channel reporting across the business, including growth, retention, penetration, commission financials, and team performance metrics
Translate data into actionable insights and recommendations for senior leadership
Partner with the broader Odevo data and technology teams to improve systems and reporting infrastructure over time