Director of Installation Operations
About The Position
Dynamic EcoHome is seeking a decisive, systems-minded leader to oversee the operating system that moves residential energy storage projects from installation initiation through completion. This on-site operating leadership role in Richardson has direct accountability for results and the opportunity to shape how the company scales. The Director will lead installation coordination and project completion, including the Project Coordinator organization and installation support functions. The role partners closely with the Director of Field Operations to align project priorities, crew capacity, job readiness, and field execution. It also develops managers and teams, establishes coordination standards, and addresses process breakdowns that leave projects stalled. First-year outcomes include faster and more predictable project completion, fewer aging projects and recurring bottlenecks, stronger ownership by coordinators and team leads, better alignment between priorities and field capacity, more useful operational reviews, and a repeatable operating model that supports growth without constant executive intervention.
Requirements
- Demonstrated success leading a substantial, high-volume installation, field service, construction, home services, logistics, or project operations organization.
- Experience leading through managers or team leads and building their decision-making capability.
- Measurable results improving completion, cycle time, productivity, service delivery, customer experience, or aging work.
- Ability to manage complex workflows involving multiple teams, dependencies, and competing deadlines.
- Strong analytical judgment and ability to translate metrics into clear priorities and action.
- Direct, effective communication and confidence making timely decisions with incomplete information.
Nice To Haves
- Experience in residential electrical, energy storage, backup power, solar, HVAC, telecom, utilities, or construction.
- Energy storage experience is a plus.
Responsibilities
- Own end-to-end project movement from installation initiation through inspection, service or corrective work, and closeout.
- Lead the Project Coordinator team and installation support workflows.
- Manage project aging, throughput, cycle time, completion rates, escalation speed, and customer communication handoffs.
- Establish clear ownership, next actions, and resolution timelines for stalled projects.
- Set coordination standards across project management, permitting, warehouse, customer service, and field teams.
- Develop managers and teams, reinforce accountability, and build operational bench strength.
- Set priorities and performance routines for coordinators and installation support leaders.
- Build leaders’ ability to run teams independently, make sound decisions, and resolve issues.
- Use data to identify bottlenecks, aging work, recurring delays, rework, and avoidable repeat visits.
- Lead escalations with urgency and clear decisions, bringing concise recommendations when executive support is needed.
- Improve handoffs between office coordination and field execution, with named owners and complete information.
- Ensure field teams have clear scope, materials, permits, schedules, and customer commitments before work begins.
- Establish dashboards and review routines that lead to operational action.
- Standardize processes while avoiding unnecessary friction as volume and complexity grow.
- Address performance gaps, recognize strong execution, and identify future leaders.
- Partner with the Director of Field Operations to align project sequencing with crew capacity and field readiness.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
