Director of Infrastructure

Illinois Bone and Joint Institute LLC•Park Ridge, IL

About The Position

The Director of Infrastructure is responsible for the design, delivery, and reliability of the organization’s core IT infrastructure environment. This role oversees the underlying systems that enable all IT services, including network, cloud platforms, servers, storage, VPN, and telecommunications. This is a hands-on leadership role combining deep technical expertise with strategic oversight. The Director will serve as a key partner to the CIO, Director of Service Operations, and Information Security team, ensuring infrastructure is secure, scalable, and highly available across a distributed, hybrid environment supporting ~2,700 users across 100 locations. This role is central to the organization’s IT service delivery model, owning the architecture and performance of the systems that operate behind the scenes.

Requirements

Bachelor’s degree in a related field preferred but not required
Related certifications such as MCSE, CCNA/NP, ITIL preferred.
10+ years of progressive experience in IT infrastructure, including leadership responsibilities
Experience designing and supporting hybrid environments at scale
Proven ability to operate both strategically and hands-on in technical environments
Strong hands-on experience across: Cloud platforms (Microsoft Azure preferred), Networking (routing, switching, VPNs, multi-site environments), Systems (Windows environments, virtualization, storage)
Technically credible leader who can both design and troubleshoot systems
Strong collaborator who works effectively across Service Operations and Security
Practical architect who balances ideal design with operational realities
Calm and decisive during incidents and high-impact situations
Focused on reliability, scalability, and long-term sustainability
Stand or sit for extended periods of time

Responsibilities

Own and define the enterprise infrastructure architecture across cloud and on-prem environments
Design and evolve scalable, resilient, and secure infrastructure solutions in alignment with organizational needs
Establish standards, patterns, and best practices for infrastructure design and deployment
Partner with the CIO and engineering resources to evaluate and implement new technologies
Lead the design, implementation, and operation of cloud infrastructure platforms (within Microsoft ecosystem, with exposure to Google Workspace)
Oversee compute, storage, networking, and virtualization environments
Ensure proper integration between cloud services, on-prem systems, and end-user environments
Collaborate with Information Security team on access controls and secure configurations
Own enterprise network architecture across ~100 locations, including LAN/WAN, VPN, and internet connectivity
Oversee telecom services and vendor coordination as needed
Ensure network performance, segmentation, and reliability meet operational demands
Accountable for infrastructure uptime, performance, and service-level commitments
Partner with Service Operations and the NOC on monitoring, incident response, and root cause analysis
Participate in major incident response as a technical leader when infrastructure systems are involved
Drive continuous improvement in system reliability and resilience
Develop and maintain infrastructure-related BC/DR capabilities in partnership with the CIO
Ensure systems can meet recovery objectives aligned with business needs
Regularly evaluate and test recovery strategies
Partner with Information Security to implement and maintain secure infrastructure configurations
Support compliance efforts related to HIPAA, PCI, JCAHO, and AAAHC
Ensure infrastructure aligns with security policies, including endpoint protection (EDR) and identity systems (IAM) managed by InfoSec
Lead and mentor a small but growing infrastructure team
Provide technical direction, prioritization, and hands-on support as needed
Foster a culture of accountability, collaboration, and continuous improvement
Operate as a peer to the Director of Service Operations in delivering end-to-end IT services
Work closely with the CIO on strategic planning, architecture decisions, and technology direction
Partner with Information Security as both an implementer and advisor on secure infrastructure
Manage vendor relationships for infrastructure technologies and services as needed
Provide input into budgeting, forecasting, and cost optimization for infrastructure investments
Support the CIO in evaluating vendor solutions and contract decisions
Maintain a clean and safe work environment
Other duties as assigned