Director of Infrastructure

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

2d•Onsite

About The Position

The Director of Infrastructure is responsible for the strategic direction, architecture, management, and continuous improvement of Farmers & Merchants Bank's enterprise infrastructure and technology operations. Reporting to the Chief Information Officer, this role oversees networks, cloud platforms, data centers, workplace technologies, and infrastructure service delivery to ensure secure, reliable, and scalable technology services that support business objectives, operational excellence, and regulatory compliance. The Director establishes infrastructure standards, service levels, performance metrics, and long-term technology roadmaps while leading infrastructure modernization and operational efficiency initiatives. This position develops long-term infrastructure roadmaps and architectures, establishes service level agreements (SLAs), key performance indicators (KPIs), and operational metrics, and drives continuous improvement initiatives that enhance performance, resiliency, security, and customer experience.

Requirements

Enterprise infrastructure architecture, engineering, operations, and support practices.
Cloud platforms, networking, storage, virtualization, endpoint technologies, and data center technologies.
IT service management principles and leading practices, including service delivery frameworks such as ITIL.
Disaster recovery, business continuity, and operational resiliency principles.
Cybersecurity, risk management, vulnerability management, and infrastructure security controls.
Vendor management, budgeting, technology governance, and project delivery methodologies.
Banking industry technology operations and regulatory requirements.
Strong leadership and strategic planning capabilities.
Ability to develop enterprise technology roadmaps and infrastructure strategies.
Strong analytical, problem-solving, organizational, and decision-making skills.
Ability to communicate technical concepts effectively to executive leadership and business stakeholders.
Strong vendor management, contract negotiation, and financial management skills.
Ability to manage multiple priorities in a dynamic and highly regulated environment.
Demonstrated ability to build, develop, and retain high-performing teams.
Ability to balance business needs, operational efficiency, security requirements, and risk mitigation.
Operates standard electronic computers and customary office equipment required to perform essential job functions.
Use of equipment is required, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or related field, or equivalent combination of education and experience.
Minimum of ten (10) years of progressive infrastructure, engineering, or technology operations experience.
Minimum of five (5) years of leadership experience managing technology teams and enterprise infrastructure environments.

Nice To Haves

Experience within banking, financial services, or another highly regulated industry preferred.
Experience with hybrid cloud environments, infrastructure modernization, disaster recovery, cybersecurity, and vendor management preferred.
Relevant certifications such as ITIL, CISSP, CISM, Azure, AWS, CCNP, or PMP preferred.

Responsibilities

Develops and executes the Bank's enterprise infrastructure strategy, architecture roadmap, and technology standards.
Defines long-term infrastructure plans that support business growth, operational scalability, regulatory requirements, and technology modernization initiatives.
Evaluates emerging technologies, industry trends, and leading practices to improve infrastructure capabilities and service delivery.
Leads infrastructure transformation initiatives, including cloud adoption, automation, platform modernization, and lifecycle management.
Provides leadership and oversight for enterprise infrastructure including networks, cloud services, servers, storage, virtualization platforms, telecommunications, data center technologies, and workplace technologies.
Ensures infrastructure solutions are secure, scalable, resilient, and aligned with business and technology objectives.
Oversee infrastructure design, engineering, implementation, maintenance, and operational support activities.
Establishes infrastructure service delivery standards and operational procedures.
Defines and monitors service level agreements (SLAs), operational level agreements (OLAs), key performance indicators (KPIs), and service metrics.
Identifies opportunities to improve service quality, customer experience, operational efficiency, and infrastructure performance.
Ensures the availability, reliability, and performance of critical technology platforms and services.
Partners with Information Security to implement infrastructure security controls, monitoring, vulnerability management, patch management, identity management, and secure configuration standards.
Supports compliance with applicable regulatory requirements, security standards, audit requirements, and Bank policies.
Participate in technology risk assessments, audits, regulatory examinations, and remediation activities.
Oversees business continuity and disaster recovery strategies for infrastructure systems and services.
Ensure recovery solutions meet organizational resilience objectives.
Directs disaster recovery testing, infrastructure recovery planning, and operational resiliency initiatives.
Manages infrastructure-related vendors, service providers, contracts, licensing agreements, and technology partners.
Develops and manages infrastructure operating and capital budgets.
Identifies cost optimization opportunities while maintaining service quality and performance standards.
Oversees procurement, vendor performance reviews, and contract negotiations.
Leads, mentors, and develops infrastructure engineering and operations teams.
Establishes departmental goals, performance expectations, and development plans.
Promotes a culture of accountability, collaboration, innovation, and continuous improvement.
Supports succession planning and workforce development initiatives.
Serves as a strategic advisor to the Chief Technology Officer regarding infrastructure investments, operational risks, service performance, and technology priorities.
Provides executive reporting on infrastructure health, service delivery performance, strategic initiatives, project status, and operational risks.
Establishes governance processes that promote service quality, operational transparency, and infrastructure maturity.
Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.