Director of Information Technology

Right at Home Birmingham•Mountain Brook, AL

2d•Onsite

About The Position

The Director of Information Technology owns technology across the company's offices, including hardware, software platforms, integrations, vendors, licenses, and staff support. This hands-on position serves as the point person with Right at Home Corporate and outsourced IT providers, and evaluates technology for cost, fit, and long-term viability while identifying ways to improve efficiency. The role reports to the Chief Operating Officer and works alongside an operations team building dashboards, automations, and new systems. The company has 85 employees. The position is based onsite in Mountain Brook, Alabama, and requires regular car travel to company offices in Alabama, Tennessee, and Kentucky, typically as day trips. Remote work is not available. The role may require responding to urgent outages outside normal business hours as needed.

Requirements

Experience administering Microsoft 365 and SharePoint.
Hands-on experience setting up and troubleshooting PC and Mac hardware and providing remote support.
Experience evaluating vendors, negotiating renewals, and managing licenses and budgets.
Working knowledge of HIPAA requirements as they apply to technology, including protecting protected health information across devices, platforms, and vendors.
Available to respond to urgent outages outside normal business hours as needed.
Able to travel regularly by car to offices in Alabama, Tennessee, and Kentucky, typically for day trips.
Able to perform extended computer work and occasional lifting of equipment such as monitors and printers.
Highly organized and self-directed, able to manage multiple priorities and bring order and structure to a growing technology environment.
Clear communicator able to translate business needs into technology solutions and explain technical topics to non-technical staff.
Naturally curious and inventive, with a track record of building solutions and testing ways to improve efficiency.

Nice To Haves

Experience administering multiple SaaS platforms.
Phone system or VoIP experience.
Home care, healthcare, or multi-site experience.
Local candidates strongly preferred.

Responsibilities

Order, inventory, and manage office technology from purchase through disposal, tracked by office and user, including mobile devices, carrier accounts, and company phone lines.
Administer software platforms, including Microsoft 365, SharePoint, WellSky, Slack, Viventium, Zoho, Podium, Arya, Apploi, Lucid, Encappture, Carework, Scribe, and AI tools, covering accounts, permissions, security settings, and updates.
Coordinate system integrations and serve as the point person with Right at Home Corporate on WellSky and Zoho.
Own software licenses, seat counts, and renewal dates; audit usage and at renewals renew, renegotiate, or recommend a better-fit solution.
Lead migration to a new phone and texting platform, including number porting and staff training.
Identify and build automations to reduce manual work for operations, sales, recruiting, and HR; research and evaluate emerging tools and lead integration of adopted tools.
Triage PC and Mac problems, including remote support, and manage outsourced IT providers on escalations, response times, and results.
Prepare devices and accounts for new hires; when employees leave, revoke access, reclaim licenses, and recover devices.
Manage core IT security and data protection, including passwords, multi-factor authentication, access controls, phishing awareness, backups, and recovery plans.
Document configurations, administrator credentials, vendor contacts, and procedures, and train staff as new tools are introduced.
Support fleet administration in Fleetio and Fuelman.
Coordinate office supply ordering across locations, seeking opportunities to automate replenishment.
Assist with scheduling pre-approved social media content through Sochi.
Perform other general office and clerical functions and other duties assigned by Franchisees.