Director of Information Technology
About The Position
The Director of Information Technology leads technology initiatives and IT operations, ensuring technology strategies align with business goals. This hands-on leadership role oversees the technology systems, infrastructure, security, and support operations serving Germain Motor Company’s multi-state businesses. The Director leads an established team of IT professionals across company markets, works with dealership and corporate leadership, manages technology partners, and improves support for employees and operations. The role focuses on resolving current challenges while building a more scalable, secure, and efficient technology environment. The Director oversees IT operations and service delivery, enterprise infrastructure and cybersecurity, dealership systems and integrations, and technology strategy and continuous improvement. The role includes periodic travel to company locations.
Requirements
- At least 5 years of progressive IT experience, including experience leading teams or managing multi-location technology operations.
- Strong working knowledge of enterprise networking, cybersecurity, Microsoft 365, identity management, and IT infrastructure.
- Demonstrated experience managing technology vendors, projects, budgets, and service delivery.
- Strong troubleshooting skills and willingness to remain hands-on when needed.
- Excellent communication and interpersonal skills, including the ability to explain technical challenges to nontechnical stakeholders.
- Experience developing scalable IT processes, documentation, and security standards.
- Ability to travel periodically to company locations.
Nice To Haves
- Experience in automotive retail, dealership groups, or similarly distributed retail operations.
- Familiarity with dealership management systems such as Reynolds & Reynolds, CDK Global, and Tekion.
- Experience supporting dealership CRM platforms, OEM systems, and automotive technology integrations.
- Knowledge of Cisco, Ubiquiti, SonicWall, and enterprise security platforms.
- Experience with IT service management, vendor-managed infrastructure, and multi-location technology deployments.
- Relevant technical certifications or a bachelor’s degree in Information Technology, Computer Science, or a related field.
Responsibilities
- Lead, develop, and support IT professionals across multiple states and ensure responsive, consistent support in each market.
- Oversee daily IT operations, help desk support, incident response, and escalation management.
- Establish consistent service standards, accountability, and processes across locations.
- Partner with dealership General Managers and corporate leadership to understand operational needs and priorities.
- Develop and manage IT budgets, vendor relationships, purchasing, and technology investments.
- Oversee enterprise networking, wireless infrastructure, firewalls, VPNs, and connectivity across locations.
- Manage Microsoft 365, identity and access management, endpoint security, and remote support platforms.
- Strengthen cybersecurity practices, access controls, monitoring, backup strategies, and disaster recovery planning.
- Maintain accurate documentation of systems, credentials, network configurations, and administrative access.
- Establish standardized onboarding, offboarding, equipment management, and technology lifecycle processes.
- Oversee dealership management systems (DMS), customer relationship management (CRM) platforms, OEM applications, and their integrations.
- Work with dealership teams and vendors to troubleshoot issues, improve system reliability, and support business-critical applications.
- Manage relationships with automotive technology providers and OEM technology teams.
- Support dealership acquisitions, facility expansions, renovations, and technology deployments.
- Identify opportunities to simplify and standardize technology across the organization.
- Develop and execute a long-term IT roadmap aligned with business objectives.
- Evaluate technologies that could improve operational efficiency, security, and the employee experience.
- Lead technology implementations and projects from planning through completion.
- Establish reporting on service performance, project progress, system health, and technology investments.
- Build a culture of proactive support, collaboration, continuous improvement, and accountability.
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) savings plan with employer match
- Paid vacation and company holidays
- Competitive wage plans
- Ongoing professional development and internal promotions
- Company outings and activities
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
