Director of Information Technology
About The Position
A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community. Position Summary The Director of Information Technology is responsible for leading the strategic vision and daily operations of technology infrastructure, cybersecurity, and program innovation. This position plays a vital role in ensuring the secure, reliable, and mission-aligned use of technology across the organization. The Director manages systems, people, and processes that support staff and service delivery. The Director is a member of the senior leadership team and works under the supervision of the Chief Financial Officer to align technology strategy with the organization’s mission and operational goals.
Requirements
- Bachelor’s degree in related field, Master’s degree preferred or equivalent industry experience
- A minimum of 7 years relevant progressive IT work experience including Microsoft network administration
- strong leadership and project management experience
- Demonstrated experience supporting enterprise software systems including accounting/financial packages, donor management (CRM) platforms, cloud based collaborative solutions and SQL based databases or reporting tools.
- Proven background in supporting system integrations and implementations.
- Expertise in network administration, cybersecurity best practices, Windows/Server environments, and cloud services
Nice To Haves
- Prior experience in a human services or similar setting preferred.
Responsibilities
- Develop and execute a multi-year technology roadmap aligned with the organization’s mission and strategic goals
- Manage technology annual operating budget, procurement, vendor relationships, contracts, and licensing renewals
- Oversee cybersecurity strategy, risk assessment, incident response, disaster recovery, and regulatory compliance
- Maintain and secure, the network infrastructure, servers, databases, audio-visual systems, and organization-wide hardware/software
- Ensure system integration, data integrity, and user training across platforms.
- Optimize workflows and user access while ensuring appropriate permissions and data privacy.
- Ensure documentation is kept current for all processes and architecture
- Serves as primary resource for hardware, software and data collection decisions regarding the maintenance of the network
- Collaborates with end users to identify application requirements, analyzes and designs software solutions and determines what software products to purchase
- Develop policies, procedures and appropriate security for IT matters, along with policies, and procedures defining access to and usage of LMM applications, systems and IT equipment
- Ensures IT practices are compliant with agency insurance requirements
- Oversees purchasing, installation and maintenance of all hardware, including computers, servers and network, software, telecommunications & security devices
- Keeps abreast of new technologies, applications and software options and develops use cases and action plans for how these may be integrated into the organization
Benefits
- excellent benefits
- generous PTO
- respectable wages
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What This Job Offers
Job Type
Full-time
Career Level
Director
