Director of Information Technology

Four Seasons Hotels and Resorts•Valley, AL

9d•$110,000 - $120,000•Onsite

About The Position

Four Seasons is currently looking for a Director of Information Technology. This role is responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at the property. The Director will forecast technology requirements and upgrades to improve the effectiveness of installed systems and execute hotel and corporate systems strategies. They will maintain harmonious and professional relationships with all departments and the Home Office, comply with Four Seasons’ Work Rules and Standards of Conduct, and possess strong interpersonal skills to relate to all levels of management. A key part of the role involves assisting hotel guests with technical requirements and issues, and actively participating in quarterly Regional Systems meetings to share ideas and best practices. Experience in Project Management and hospitality applications such as PMS, HSIA, and POS is preferred. The Director must provide high levels of service and support to admin users as per the contracted Service Level Agreement.

Requirements

Five years of experience in luxury hotel/resort IT
Minimum two years experience as Hotel Director of IT
University or College degree, major in IT
Flexibility to meet the demands of a 24 hour operation

Nice To Haves

Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets
Experience in Project Management, hospitality applications, PMS, HSIA, POS is preferred.
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
Good knowledge and support for Desktop OS and applications.

Responsibilities

Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems.
Execute hotel and corporate systems strategies.
Maintain harmonious and professional relationship with all departments and Home Office.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Must have strong interpersonal skills and be able to relate to all levels of management.
Must be able to assist hotel guests with technical requirements and issues.
Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Establish and maintain user procedures and hardware familiarization for all systems.
Establish and maintain system security procedures consistent with control requirements and corporate policy.
Maintain accurate records of system files; software and hardware issues and service requirements.
Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
Provide direct guest support and quality support to function rooms and conference services.
Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.
Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
Implement technology “best practices” from other Four Seasons properties that are workable.
Establish product lifecycle management for hardware/software and 10-year capital planning for technology.
Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.