Director of Human Resources

Omni Hotels & Resorts•Tucson, AZ

27d

About The Position

The Director of Human Resources oversees the hotel’s human capital management, including recruitment, development, and retention of a skilled and motivated workforce. The role fosters a positive and inclusive associate culture while ensuring compliance with employment laws and regulations. The Director is a strategic, people-focused leader who partners with operational leaders, serves as a key member of the executive committee, and advises the General Manager on human capital issues.

Requirements

Extensive knowledge of employee relations, including conducting investigations, crafting responses to government agencies, and managing grievances.
Demonstrated leadership ability in fostering employee development and teamwork across departments, and delivering outstanding customer service.
Service-oriented and detail-focused, with a friendly, approachable demeanor and strong problem-solving abilities.
Proficiency with computers, including Microsoft Office and Windows.
Must be able to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Two or more years of experience as an HR Director or in a similar role within the hotel or resort industry.
Bachelor’s degree; equivalent experience will be considered.
PHR certification.

Responsibilities

Reinforce Omni culture by attending property and department pre-shifts, GEM meetings, and ATGT meetings on a rotation basis.
Engage with associates by walking around the property several times a day.
Plan and execute associate events and promote a strong Omni culture.
Promote engagement surveys, encourage associate participation, conduct feedback sessions, and implement action plans.
Ensure effective associate recognition programs are in place.
Foster a positive work environment that promotes employee engagement and morale.
Advise management on associate relations, supervision, and administration, ensuring coaching is objective, fair, and effective.
Address associate concerns and ensure fair and consistent application of policies and procedures.
Collaborate with hiring managers to identify staffing needs and develop strategic recruitment plans for management and hourly positions.
Attend off-property recruitment events and job fairs.
Partner with Shared Services to fulfill roles and coordinate on-property job fairs.
Participate in community activities, including volunteerism, and build relationships with third-party staffing agencies and organizations.
Administer compensation policies and programs; conduct local wage and salary surveys and review or adjust compensation as needed.
Monitor wage increases and adjustments.
Support Shared Services and act as the on-property liaison for benefits and recruitment.
Participate in the hotel's budgeting process, ensuring associate-related items and labor costs are budgeted appropriately and department expenses meet expectations.
Ensure compliance with federal, state, and local employment laws and regulations; keep management informed of changes and implement changes as needed.
Partner with the Corporate Director of Labor to respond to EEOC charges and other government charges.
Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
Partner with Loss Prevention and Corporate Risk on workers’ compensation incidents and accidents, and participate in monthly safety meetings.
Maintain accurate, up-to-date employee records, including personnel files, payroll records, and benefits information.
Coordinate or lead new-hire orientation covering hotel policies, procedures, and standards.
Implement Omni hourly training programs and management development programs, including Power of Engagement and Manager orientation.
Build the talent bench through continuous, strategic succession planning.
Identify associate development opportunities and implement plans to build leaders’ soft skills through performance evaluations and feedback mechanisms.
Develop and implement HR strategies aligned with the hotel’s and Omni’s overall goals.
Serve as a key member of the executive committee and trusted advisor to the General Manager on human capital issues.