Director of Human Resources

ALCO Management•Memphis, TN

36d•$105,000 - $120,000

About The Position

The Director of Human Resources serves as a trusted strategic partner, operational leader, and culture champion for ALCO. This role is responsible for ensuring operational excellence across all Human Resources functions while advancing an employee experience that attracts, develops, and retains exceptional talent. The Director leads the day-to-day execution of HR operations, benefits administration, employee relations, compliance, talent support, HR systems, and team development while ensuring HR delivers responsive, accurate, and people-centered service. Reporting to the VP of Talent, the Director partners closely with organizational leaders to strengthen employee engagement, mitigate organizational risk, improve workforce effectiveness, and create an environment where employees choose to join, grow, and stay. This position directly supervises the Human Resources Generalist and Talent Acquisition Specialist.

Requirements

Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field required; equivalent combination of education and experience may be considered.
7-10 years of progressively responsible HR leadership experience.
Experience overseeing multiple HR disciplines including employee relations, benefits, compliance, HR operations, and talent acquisitions.
Experience managing and developing HR staff.
Experience driving process improvement and operational excellence initiatives.
Demonstrated experience advising leaders on complex employee and organizational matters.
Experience with HRIS platforms, preferably Paycom.
Strong analytical, problem-solving, and decision-making skills.
Ability to translate data into actionable recommendations.
Exceptional verbal, written, presentation, and interpersonal communication skills.
Strong customer service orientation balanced with sound judgment and objectivity.
Ability to build trust while maintaining confidentiality and professional boundaries.
Experience with benefits administration, compliance audits, and policy development.
Proficiency with Microsoft Outlook, Teams, SharePoint, Excel, Word, and PowerPoint.

Nice To Haves

SHRM-CP, SHRM-SCP, PHR, or SPHR certification strongly preferred.

Responsibilities

Lead the day-to-day execution of all human resources operations, ensuring services are delivered accurately, efficiently, and in compliance with applicable laws and policies.
Establish and maintain systems, processes, workflows, and service standards that promote operational excellence and a positive employee experience.
Ensure employee and manager inquiries receive timely, accurate, professional, and empathetic responses, generally within 24-48 hours.
Oversee HRIS administration and data integrity, ensuring systems such as Paycom, JazzHR, and other HR technologies are maintained with accurate and current information.
Monitor recurring employee questions and trends and create scalable resources, training, and communications.
Establish operational metrics and dashboards to measure service quality, responsiveness, and effectiveness.
Serve as a trusted advisor to organizational leaders regarding workforce planning, employee relations, performance management, organizational effectiveness, and talent decisions.
Lead the development of people policies, management frameworks, and oversight processes that drive leadership excellence and ensure consistent managerial effectiveness across the organization.
Serve as a strategic partner to Learning & Development in aligning manager training and development initiatives with organizational goals, workforce needs, and ALCO’s People Policies.
Build strong relationships across all levels of the organization through visibility, credibility, and consistent partnership.
Provide data-informed recommendations that support business objectives and workforce needs.
Assist leaders in navigating complex employee situations while balancing employee experience, organizational needs, risk management, and company values.
Ensure compliance with all federal, state, and local employment laws and regulations.
Lead employee relations investigations, disciplinary processes, documentation reviews, and resolution of workplace concerns.
Provide guidance to managers regarding performance management corrective action, coaching, documentation, and terminations.
Lead the planning and execution of annual audits.
Maintain systems and processes that ensure organizational compliance, audit readiness, and proper documentation.
Monitor employment law developments and recommend policy or practice changes as needed.
Audit and update the Employee Handbook at regularly scheduled intervals.
Oversee accident reporting processes and coordinate with relevant insurance and regulatory partners when necessary.
Promote proactive risk mitigation through manager education and sound HR guidance.
Oversee the administration and continuous improvement of employee benefit programs.
Lead annual open enrollment planning, employee education, communications, and implementation.
Partner with the VP of Talent, CEO, CFO, brokers, and vendors on benefit renewals, plan analysis, benchmarking, and recommendations.
Develop educational programs and communications that increase employee awareness, understanding, and utilization of benefit offerings.
Monitor benefits trends and employee feedback to identify opportunities for enhancement.
Ensure vendor relationships, plan documentation, and HR system integrations are maintained accurately and effectively.
Lead, coach, and develop HR team members to ensure high performance and professional growth.
Establish clear expectations, performance goals, and accountability measures for direct reports.
Conduct regular one-on-one meetings, coaching conversations, and performance discussions.
Foster a culture of learning, collaboration, continuous improvement, and service excellence within the HR team.
Serve as an active member of the Leadership Team.