Director of Human Resources

HEI Hotels and Resorts•Santa Rosa, CA

18d

About The Position

The Director of Human Resources directs and ensures the efficient administration and management of the hotel’s Human Resources function. This includes recruiting, training, wage and benefit administration, compliance with statutory requirements, and associate relations, providing departments with the personnel, guidance, and support needed to achieve guest-service and business objectives. The role advises the General Manager, management staff, and associates; oversees training and development; leads recruiting practices and management interviews; ensures completion of pre-selection checks and employment eligibility verification; and maintains compliance with company policies and applicable laws. The Director also oversees associate relations programs, performance appraisals, and the accurate and equitable administration of wages and benefits.

Requirements

At least 3 years of Human Resources experience.
Thorough knowledge of Human Resources practices and procedures and considerable knowledge of Federal, State, and Local laws and regulations relating to Human Resources.
Ability to deal effectively with applicants and associates with tact and diplomacy, diffuse anger, gather accurate information, and resolve conflicts.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure goals are achieved.
Ability to set priorities, plan, organize, and delegate.
Basic mathematical skills to perform moderately complex salary and benefit calculations and forecast departmental expenses using a calculator and/or computer system.
Ability to prepare correspondence and meet deadlines.
Ability to provide clear and meaningful instructions, guidance, and counseling to associates.
Ability to observe associates, analyze operations, and identify concerns involving performance, grooming, training, policy adherence, and morale.
Ability to work effectively under time constraints and deadlines.
Ability to stand, walk, and sit and continuously perform essential job functions during an eight-plus-hour shift, with or without reasonable accommodation.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.
Bachelor’s degree in an applicable field or HR certification is helpful.

Responsibilities

Provide guidance and counseling to the General Manager, management staff, and associates, and help resolve concerns and conflicts.
Control, implement, administer, and monitor training programs; teach classes and recommend improvements to training methods.
Direct and instruct management staff in effective recruiting and interviewing techniques.
Conduct interviews for all management positions.
Ensure pre-selection activities are completed, including drug testing, reference checks, and background checks.
Ensure new hires and existing associates have proper employment eligibility verifications.
Ensure compliance with company policies and procedures and applicable Federal, State, and Local laws and regulations.
Implement new procedures and communicate new requirements verbally and in writing.
Oversee compliance with the Affirmative Action Plan.
Direct and administer associate relations programs and activities, including recognition, service awards, social functions, and hotel meetings.
Monitor associate performance appraisal programs and review evaluations for appropriate comments and measurable, achievable goals.
Oversee wage and benefit administration to ensure accurate and equitable application.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.