Director of Human Resources

Signature Heating, Cooling and Plumbing • Albuquerque, NM

9d • Onsite

About The Position

Signature Heating, Cooling, Plumbing & Electrical is creating its first Director of Human Resources to lead the people function as the company grows. The Director is the senior people leader and a strategic partner to the leadership team, responsible for setting the HR vision and building the strategy, team, infrastructure, and systems needed to support the company’s growth. The position reports directly to the General Manager and is based onsite in Albuquerque, New Mexico.

The Director will lead and develop the HR team, including the HR Manager, and oversee workforce planning, talent acquisition, leadership and career development, compensation and incentive design, employee relations, compliance, safety and workers’ compensation, benefits, and HR technology. This is a hands-on leadership role with accountability for HR results and the opportunity to shape the company’s culture and people systems as it scales.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field.
• A master’s degree or SHRM-SCP/SPHR certification is required.
• At least 10 years of progressive Human Resources experience, including at least five years in an HR leadership role managing HR staff.
• Experience as the senior HR leader in a growing company; experience scaling headcount or revenue is preferred in the posting as a proven background expectation.
• Track record building HR infrastructure from the ground up, including policies, compensation structures, performance and development programs, and HR systems.
• Strong talent acquisition leadership, including high-volume hiring of skilled trades or hourly field roles.
• Experience designing compensation and incentive plans, including commission or performance-based pay.
• Deep experience with employee relations, investigations, and coaching leaders through difficult people decisions.
• Experience managing workers’ compensation, safety programs, and benefits strategy.
• Working knowledge of federal and New Mexico employment law, or ability to get up to speed quickly.
• Hands-on experience with an HRIS such as ADP, Paylocity, or a similar platform, and comfort using HR data to drive decisions.
• Executive presence, sound judgment, and discretion with confidential information.
• Builder’s mindset and ability to balance hands-on work with longer-term planning.
• Ability to successfully pass a background check.
• Proficiency in the Microsoft Office suite.

Nice To Haves

• Experience in the home services industry is strongly preferred.
• HR leadership experience in the trades, home services, construction, or another field service industry is highly desirable.

Responsibilities

• Partner with the General Manager and leadership team to develop and execute a people strategy, translating business goals into workforce plans, organizational design, and hiring priorities.
• Lead the HR function and take accountability for its results; coach and develop the HR team, including the HR Manager.
• Oversee talent acquisition for technicians, sales, call center, and leadership roles, partnering with hiring managers on workforce planning, employer branding, sourcing, and selection.
• Design and maintain compensation structures, pay bands, and incentive programs for field, sales, and office teams.
• Create leadership and career development programs, including manager development and career paths for technicians and staff.
• Advise leaders on employee relations; conduct or oversee investigations, guide performance management and corrective action, and resolve complex matters fairly and confidentially.
• Drive retention and engagement through onboarding, recognition, feedback, and culture programs.
• Oversee safety culture and workers’ compensation, partnering with carriers and field leadership on claims, return-to-work plans, and injury prevention.
• Lead benefits strategy and administration, evaluating plans annually for cost, competitiveness, and employee value.
• Ensure compliance with federal and New Mexico employment law, including wage and hour, leave, and posting requirements; keep policies and the employee handbook current.
• Own HR technology, data, and reporting, using metrics such as turnover, time to fill, and engagement to inform decisions and report results to leadership.
• Build the HR policies, processes, and systems required to support a significantly larger workforce.

Benefits

• Competitive executive-level salary plus an annual performance bonus tied to company and people goals.
• Health, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) with company match.
• Leadership seat with direct access to the General Manager and leadership team and influence over company growth.
• Opportunity to build the HR strategy, team, and systems for a growing company.
• Local, values-driven culture focused on accountability and doing right by customers and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director