Director of Human Resources

Millennium Times Square • New York, NY

4d • $165,000 - $185,000 • Onsite

About The Position

The Complex Director of Human Resources oversees human resources for an assigned portfolio of hotels, including staffing, employment-law compliance, wages and benefits, workers’ compensation and unemployment matters, training programs, and employee relations. The role directs HR staff, manages HR budgets and programs, supports recruitment and employee transitions, and helps hotel leaders address employee concerns through coaching, counseling, and discipline.

The position also oversees safety and loss-prevention-related HR programs, employee recognition and engagement initiatives, training and orientation, personnel and recruitment records, internal communications, and required reporting. The role serves hotels located in Midtown Manhattan: Millennium Premier, a 124-room boutique-style hotel, and Millennium Times Square, a 626-room hotel.

Requirements

• At least 5 years of progressive Human Resources experience in a hotel or related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 3 years of related experience.
• Previous supervisory responsibility is required.
• Familiarity with and knowledge of employment laws is required.
• College coursework in a related field is helpful.
• Ability to maintain a warm and friendly demeanor.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to interact with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Ability to attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.

Nice To Haves

• College coursework in a related field.

Responsibilities

• Direct and supervise Human Resources staff.
• Prepare and maintain the Human Resources budget.
• Maintain current knowledge of HR and employment regulations and ensure property compliance.
• Participate in EEO, unemployment, wage and hour, workers’ compensation, OSHA, ADA, and immigration-related hearings; implement compliance policies and programs.
• Communicate policies, information, and directives to employees; instruct staff in HR policies and procedures and ensure compliance.
• Coordinate recruitment, screening, and reference checks for non-exempt personnel; recruit, interview, and recommend exempt personnel.
• Maintain employee benefits programs and develop no-cost benefit programs.
• Set up, approve, and maintain wage and salary programs, including performance evaluations.
• Recommend or approve employee transitions, including new hires, transfers, and promotions.
• Maintain an open-door policy and monitor and analyze turnover statistics.
• Conduct training classes, submit required reports, become certified in current HR training modules, and monitor position-specific service standards training.
• Participate in and monitor the safety committee, ensure compliance with HR-related Loss Prevention SOPs, and establish a safety incentive program.
• Participate in and monitor the effectiveness of the Highgate Hotel Enrichment committee.
• Maintain the Heroes of Hospitality Employee of the Month/Year program.
• Support positive employee relations through coaching, counseling, and discipline; ensure managers use these practices to address issues.
• Participate in and monitor orientation programs, develop managers for future advancement, and ensure completion of the Associate Opinion Survey.
• Improve paperwork, internal communications, and record keeping; develop and maintain a suggestion box program and plan and edit the employee newsletter.
• Manage personnel files, resume and application files, and recruitment resources.
• Attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.
• Maintain regular attendance according to hotel standards and scheduling needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed