Director of Human Resources

HEI Hotels & Resorts•Santa Rosa, CA

19d•$105,000 - $110,000

About The Position

The Director of Human Resources directs and ensures the efficient administration and management of the hotel’s Human Resources function. This includes recruiting, training, wage and benefit administration, compliance with statutory requirements, and associate relations, providing each department with the personnel, guidance, and support needed to achieve guest service and business objectives. The role advises and counsels the General Manager, management staff, and associates; oversees training and associate development; directs recruiting and interviewing practices; conducts interviews for management positions; and ensures completion of pre-selection and employment eligibility checks. The Director also ensures compliance with company policies and applicable laws, oversees the Affirmative Action Plan, manages associate relations programs and performance appraisals, and administers wages and benefits accurately and equitably. The position requires regular attendance and the ability to perform essential job functions during an eight-plus-hour shift, with or without reasonable accommodation. Other job-related duties may be assigned.

Requirements

At least 3 years of Human Resources experience.
Ability to deal effectively with applicants and associates using tact and diplomacy, diffuse anger, gather accurate information, and resolve conflicts.
Thorough knowledge of Human Resources practices and procedures and considerable knowledge of applicable Federal, State, and Local laws and regulations.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and achieve goals.
Ability to set priorities, plan, organize, and delegate.
Basic mathematical skills for moderately complex salary and benefit calculations and departmental expense forecasting using a calculator and/or computer system.
Ability to prepare correspondence and meet deadlines.
Ability to prepare office memoranda and correspondence and provide clear instructions, guidance, and counseling to associates.
Ability to observe associates, analyze operations, and identify concerns related to performance, grooming, training, policy adherence, and morale.
Ability to work effectively under time constraints and deadlines.
Ability to stand, walk, and sit and continuously perform essential job functions for an eight-plus-hour shift, with or without reasonable accommodation.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience is preferred.
A bachelor’s degree in an applicable field or HR certification is helpful.

Responsibilities

Provide guidance and counseling to the General Manager, management staff, and associates, addressing concerns and objectives and seeking solutions.
Oversee implementation, administration, and monitoring of training programs; instruct classes, review training methods, and recommend improvements.
Direct and instruct management staff in recruiting and interviewing techniques to support hiring and retention of qualified associates.
Conduct interviews for all management positions and ensure pre-selection activities—including drug testing, reference checks, and background checks—are completed.
Ensure new hires and existing associates have proper employment eligibility verifications.
Ensure compliance with company policies and applicable Federal, State, and Local laws and regulations; implement and communicate new requirements.
Oversee compliance with the Affirmative Action Plan.
Administer associate relations programs and activities, including recognition programs, service award ceremonies, social functions, and hotel meetings.
Monitor associate performance appraisal programs and review evaluations for appropriate comments and measurable, achievable goals.
Administer wages and benefits accurately and equitably, using information from reports, manuals, and computer systems.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.