Director of Human Resources

Highgate Hotels • New York, NY

3d • Onsite

About The Position

The Complex Director of Human Resources oversees human resources for an assigned portfolio of hotels, including staffing, employment-law compliance, wages and benefits, workers’ compensation and unemployment matters, training, and employee relations. The role directs HR staff and supports hotel operations by establishing and maintaining HR programs, policies, records, and communications. It also works with managers to develop employees and address workplace issues, and participates in hotel meetings, training, and Manager on Duty coverage as required.

The position is based at Millennium Premier and Millennium Times Square, neighboring hotels in Midtown Manhattan. Millennium Premier is a renovated, four-star boutique-style hotel with 124 rooms and a private guest lounge. Millennium Times Square has 626 guest rooms and suites, function space, and a restaurant and bar scheduled to reopen in Fall 2026.

Requirements

• At least 5 years of progressive Human Resources experience in a hotel or related industry; alternatively, a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
• Previous supervisory responsibility required.
• Familiarity with and knowledge of employment laws required.
• Able to communicate effectively verbally and in writing with employees and guests at all levels.
• Able to listen to, understand, and clarify concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm, friendly, courteous, attentive, and service-oriented demeanor.
• Long hours are sometimes required; maintain regular attendance as required by scheduling and hotel needs.

Nice To Haves

• College coursework in a related field is helpful.

Responsibilities

• Direct and supervise Human Resources staff and prepare and maintain the HR budget.
• Maintain current knowledge of employment regulations and laws and ensure property compliance; participate in relevant hearings and implement compliance policies and programs.
• Communicate new policies, information, and directives to employees; instruct staff on HR policies and procedures and ensure compliance.
• Coordinate recruitment, screening, and reference checks for non-exempt personnel; recruit, interview, and recommend exempt personnel; develop and monitor recruitment resources.
• Maintain employee benefits programs and establish, approve, and maintain wage and salary programs, including performance evaluations.
• Recommend or approve employee transitions, including hires, transfers, and promotions.
• Maintain an open-door policy, monitor turnover, and support positive employee relations through coaching, counseling, and discipline.
• Conduct training classes, become certified in current HR training modules, and monitor service-standards and orientation programs.
• Submit required reports on time and participate in and monitor safety committees, safety incentives, and compliance with HR-related Loss Prevention SOPs.
• Participate in and monitor the effectiveness of the Highgate Hotel Enrichment committee and maintain the Heroes of Hospitality employee recognition program.
• Develop managers for future advancement and ensure managers use coaching, counseling, and discipline to address issues.
• Ensure all employees complete the Associate Opinion Survey; streamline paperwork, improve internal communications and recordkeeping, and maintain a suggestion-box program.
• Plan and edit the employee newsletter and manage personnel, resume, and application files.
• Attend required hotel meetings and trainings, participate in Manager on Duty coverage as required, and maintain regular attendance according to hotel standards and scheduling needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed