Director Of Human Resources

Pacific Hospitality Group•Napa, CA

8d•$140,000 - $150,000

About The Position

Pacific Hospitality Group is a family-focused owner/operator committed to long-term investment, sustainable growth, and enriching people’s lives through memorable experiences and community involvement. The Director of People & Culture is a member of the hotel’s executive team and partners with the General Manager to establish and implement property strategy and deliver business results. The role leads the daily activities of the property’s People & Culture office, including recruiting, training, employee relations, compensation, and wage and benefit administration. It ensures compliance with applicable regulations and company procedures and supports departments in meeting guest-service and business objectives. The Director plans and oversees departmental goals, operations, staffing, and financial performance. The position manages recruitment and onboarding, benefits administration, employment compliance, employee relations, training, workplace safety and workers’ compensation, performance management, and process improvements. The position may involve varying schedules based on the hotel’s business needs and occasional visits to resort properties. The listed salary range is $140,000–$150,000. Pacific Hospitality Group states that it provides equal employment opportunities and prohibits discrimination and harassment in employment.

Requirements

Normally, five or more years of progressively responsible Human Resources experience, including at least three years at Director level.
Hands-on experience handling all facets of workers’ compensation.
Experience in a similar setting.
Ability to lead, mentor, and train department staff to meet or exceed guest expectations.
Ability and experience leading and coordinating staff in a high-volume, time-sensitive environment.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA.
Working knowledge of wage and salary administration, employment and benefits administration, and payroll.
Excellent employee-relations skills and ability to work with Team Members and candidates from varied social, cultural, economic, and educational backgrounds to resolve problems and promote Team Member satisfaction.
The role regularly involves sitting for sustained periods; occasionally standing and walking around the property; occasional visits to resort properties with varied topography; frequent computer data entry and use of telephone or office equipment; frequent reaching; occasional grasping, stooping, kneeling, crouching, and lifting files or equipment; and regular talking and hearing. Lifting demands include up to 25 pounds occasionally and/or up to 10 pounds frequently. Close visual acuity is required. The work environment includes indoor and outdoor conditions, moderate noise, possible proximity to electrical current, and occasional exposure to perfumes, odors, or dust.

Nice To Haves

Bachelor’s degree or certificate in Human Resources Management is desired.
SHRM or PHR certification is preferred.

Responsibilities

Plan People & Culture departmental goals and provide guidance to support departmental success and financial profitability.
Direct, coordinate, and evaluate the department, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining Team Members, and resolving complaints and problems.
Manage the property’s full-cycle recruitment and onboarding processes, including work-eligibility verification and compliant recordkeeping and reporting.
Oversee administration and enrollment in property benefit plans, respond to benefit inquiries, resolve related problems, and conduct quarterly full-time/part-time eligibility analyses.
Advise managers and Team Members on human resources policies and issues, including recruitment, employee relations, corrective counseling, policy interpretation, legal compliance, benefits, compensation, and disability.
Ensure compliance with federal, state, local, and corporate employment and reporting requirements, including I-9, EEOC, OSHA, and employee-file requirements.
Work with management to establish departmental orientation processes and ensure new Team Members understand hotel policies and benefits; facilitate or oversee company and employee training.
Maintain effective Team Member communication channels, including daily communications and property-wide meetings.
Guide managers through progressive discipline, review documentation, determine appropriate actions, and monitor complaints, business flow, and employee performance to anticipate potential issues.
Oversee employee relations matters involving employment and civil-rights laws and related requirements.
Guide the property People & Culture team in managing workers’ compensation claims, review claims and reserves, and help ensure timely claim closure and appropriate employee care.
Work with Team Members and managers on safety education, training, and equipment use; regularly communicate safety and security policies.
Guide merit decisions within budgets or guidelines, determine promotions or reclassifications within company policy and budget, and ensure performance expectations and evaluations are documented and completed according to policy.
Identify business-process improvement opportunities and initiate policies and procedures to address them.