Director of Human Resources

Omni Hotels & Resorts • Boston, MA

12d • $195,000 - $220,000

About The Position

The Director of Human Resources oversees all aspects of human capital management at the Omni Boston Hotel at the Seaport, including recruitment, development, and retention of a skilled and motivated workforce. The role fosters a positive and inclusive work culture, ensures compliance with employment laws and regulations, and leads the hotel’s people strategy. As a member of the executive leadership team, the Director is a trusted advisor to the General Manager on human capital issues and aligns HR strategies with the goals of the hotel and Omni.

Requirements

• At least four years of experience as an HR Director or in a similar role within the hotel or resort industry.
• Extensive knowledge of employee relations, including conducting investigations, crafting responses to government agencies, and managing grievances.
• Demonstrated leadership ability in fostering employee development, teamwork across departments, and outstanding customer service.
• Service-oriented and detail-focused, with an approachable demeanor and strong problem-solving abilities.
• Proficiency with computers, including Microsoft Office and Windows.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Union experience.
• A bachelor’s degree; equivalent experience will be considered.
• PHR certification.

Responsibilities

• Reinforce Omni culture by attending property and department pre-shifts, GEM meetings, and ATGT meetings on a rotating basis.
• Engage with associates by walking around the property several times a day.
• Plan and execute associate events to strengthen Omni culture.
• Promote engagement surveys, encourage associate participation, conduct feedback sessions, and implement action plans.
• Ensure effective recognition programs reward associates for their work and performance.
• Foster a positive work environment that promotes employee engagement and morale.
• Advise management on associate relations, supervision, and administration, ensuring coaching is objective, fair, and effective.
• Address associate concerns and ensure fair and consistent application of policies and procedures.
• Collaborate with hiring managers to identify staffing needs and develop strategic recruitment plans for management and hourly positions.
• Attend off-property recruitment events and job fairs.
• Partner with Shared Services to fill roles and coordinate on-property job fairs.
• Participate in community activities, including volunteerism, and build relationships with third-party staffing agencies and organizations.
• Administer compensation policies and programs; conduct local wage and salary surveys and review or adjust compensation as needed.
• Monitor wage increases and adjustments.
• Support Shared Services and serve as the on-property liaison for benefits and recruitment.
• Participate in the hotel budgeting process, ensuring associate-related items and labor costs are appropriately budgeted and department expenses meet expectations.
• Ensure compliance with federal, state, and local employment laws and regulations; monitor legal changes, advise management, and implement changes as needed.
• Partner with the Corporate Director of Labor to respond to EEOC charges and other government charges.
• Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
• Partner with Loss Prevention and Corporate Risk on worker’s compensation incidents and accidents, and participate in monthly safety meetings.
• Maintain accurate, up-to-date employee records, including personnel files, payroll records, and benefits information.
• Coordinate or lead new-hire orientation on hotel policies, procedures, and standards.
• Implement Omni hourly training programs and management development programs, including Power of Engagement and Manager orientation.
• Build the talent bench through continuous, strategic succession planning.
• Identify associate development opportunities and implement plans to build leaders’ soft skills through performance evaluations and feedback mechanisms.
• Develop and implement HR strategies aligned with the hotel’s and Omni’s goals.
• Serve as a key member of the executive committee and trusted advisor to the General Manager on human capital issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed