Director of Human Resources

Advantage Care Health Centers • Glen Head, NY

15d • $125,000 - $135,000

About The Position

The Director of Human Resources is a member of the senior leadership team and oversees all Human Resources functions at Advantage Care Health Centers. The role develops and executes HR processes aligned with the Center’s mission, vision, core values, and strategic goals, and develops, implements, and evaluates strategies to meet the Center’s talent needs. The Director reports to the Chief Executive Officer and works closely with the Senior Human Resources Generalist, third-party HR service providers including AHRC Nassau, the CFO, and other senior leaders. Travel is primarily local during business hours; occasional weekend, out-of-area, and overnight travel may be expected.

The Director oversees talent acquisition, onboarding, credentialing, training and professional development, employee relations and engagement, leave of absence, employer-sponsored health and wellness and retirement plans, compensation and total rewards, and employee records. The role ensures compliance with applicable employment laws and regulations, including requirements associated with the Center’s operation as a Federally Qualified Health Center and a NYS Article 28 Diagnostic & Treatment Center. The Director also manages HR vendors and contracted service providers, HR systems and reporting, and employee engagement, retention, and development initiatives.

The position contributes to the Center’s strategic plan, represents the organization at conferences and committees when requested and approved, and performs other duties assigned by the CEO.

Requirements

• Bachelor’s degree or higher.
• Credential in Human Resources, such as SHRM-SCP, PHR, or CEBS.
• At least five years of progressive supervisory experience in Human Resources Management.
• Experience managing Human Resources in healthcare or a long-term care organization.
• Demonstrated experience, expertise, and a record of success in multiple core HR areas.
• Demonstrated commitment to and experience designing, supporting, and leading organization-wide initiatives.
• Demonstrated record of meeting deadlines and delivering effective, measurable outcomes.
• Strong interpersonal, written, and verbal communication skills.
• Strong organizational, time-management, and leadership skills.

Nice To Haves

• Master’s degree or higher preferred.
• Ten years of progressive supervisory experience in Human Resources Management preferred.
• Experience in a Federally Qualified Health Center strongly preferred.
• Experience with talent metrics and data analytics preferred.

Responsibilities

• Oversee all HR functions, including talent acquisition, onboarding, credentialing, training and professional development, employee relations and engagement, leave of absence, health and wellness and retirement plans, compensation and total rewards, and employee records.
• Use best practices and data analytics to assess HR strategies and processes and refine or improve them.
• Collaborate with HR and Payroll personnel at AHRC Nassau and other HR vendors to facilitate effective HR services.
• Ensure compliance with federal, state, and local labor and employment laws, regulations, guidance, and best practices, including FQHC and NYS Article 28 requirements.
• Develop and maintain employment policies, procedures, and an employee handbook aligned with applicable requirements, the Center’s goals, and its values.
• Manage talent acquisition, including prioritizing openings, outreach, candidate engagement and screening, candidate selection, job offers, and onboarding.
• Identify internal advancement opportunities and encourage employees to pursue advancement.
• Source and facilitate contracts with executive and professional search firms and staffing agencies as needed; assess talent acquisition outcomes and return on investment.
• Ensure fair and equitable hiring practices as an equal opportunity employer.
• Oversee learning and professional development, including performance reviews, new-hire orientation, required trainings and certifications, continuing education, and additional development opportunities.
• Oversee employee access to and use of the learning management system; monitor training compliance and facilitate completion of required training and certifications.
• Direct employee engagement, recognition, communications, events, activities, and programs; assess retention and morale using objective metrics and adjust strategies accordingly.
• Develop methods to obtain and analyze employee feedback, address improvement areas, and provide the CEO with objective engagement reports and recommendations.
• Maintain and evaluate a competitive total rewards and compensation package, including benefits and recognition programs; recommend changes to support recruitment and retention.
• Promote employee participation in wellness initiatives and maintain effective relationships with brokers, vendors, and legal counsel as appropriate.
• Ensure benefits-plan compliance and act as liaison with auditors and government representatives for inquiries, audits, investigations, and requests for information.
• Oversee employee relations matters, including complaints, misconduct allegations, harassment and unfair-practice claims, corrective actions, performance improvement plans, involuntary separation recommendations, and grievances.
• Support employees in resolving concerns and direct and support managers in addressing performance concerns.
• Anticipate and address litigation risks and legal claims in collaboration with the CEO, labor counsel, and insurance carrier when indicated.
• Represent the Center at labor-relations hearings, mediation meetings, and other formal proceedings.
• Promote productive professional relationships and provide training to administrators and managers on leadership, teamwork, relationship development, and employee engagement as needed.
• Help employees understand and access multi-employer health and wellness and retirement plans; maintain knowledge of plan procedures and components and facilitate prompt resolution of employee inquiries.
• Oversee the Center’s use of its HRIS, ensuring accurate and timely data entry, confidentiality, employee access to personal information, and useful reporting.
• Facilitate required reporting to oversight bodies, including the Board of Directors, NYSDOH, HRSA, USDOL, NYSDOL, EEOC, and Worker’s Compensation Board.
• Manage and serve as the Center’s primary liaison with third-party organizations providing contracted HR services, including AHRC Nassau.
• Participate in developing, implementing, and evaluating the Center’s strategic plan and serve on or chair a Strategic Plan Goal Committee as requested by the CEO.
• Represent the organization at local, regional, statewide, and national conferences and committees, as requested and approved.
• Perform other duties assigned by the CEO.

Benefits

• Employer-sponsored health and wellness plans and retirement plans are among the functions overseen by the role.
• The total rewards package described includes health and welfare plans, retirement plans, PTO, tuition reimbursement, student loan forgiveness, and employee wellness incentives; these are cited as examples of benefits to be maintained, not expressly confirmed as benefits offered to this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Director