Director of Human Resources

Omni Hotels & Spas•Boston, MA

11d•Onsite

About The Position

The Director of Human Resources oversees all aspects of human capital management at Omni Boston Hotel at the Seaport, including recruiting, developing, and retaining a skilled and motivated workforce. The role is responsible for fostering a positive, inclusive work culture and ensuring compliance with employment laws and regulations. As a member of the executive leadership team, the Director develops and implements HR strategies aligned with the hotel's and Omni's goals and serves as a trusted advisor to the General Manager on human capital issues.

Requirements

At least four years of experience as an HR Director or in a similar role in the hotel or resort industry.
Extensive employee relations knowledge, including conducting investigations, preparing responses to government agencies, and managing grievances.
Demonstrated leadership ability in fostering employee development, promoting teamwork across departments, and delivering outstanding customer service.
Service-oriented and detail-focused, with an approachable demeanor and strong problem-solving abilities.
Proficiency with computers, including Microsoft Office and Windows.
Must be able to work a flexible schedule that includes nights, weekends, and holidays.

Nice To Haves

Union experience.
Bachelor's degree; equivalent experience will be considered.
PHR certification.

Responsibilities

Reinforce Omni culture by attending property and department pre-shifts, GEM meetings, and ATGT meetings on a rotating basis.
Engage with associates by walking around the property several times a day.
Plan and execute associate events to strengthen Omni culture.
Promote engagement surveys, encourage participation, conduct feedback sessions, and implement action plans.
Ensure effective recognition programs reward associates for their work and performance.
Foster a positive work environment that supports employee engagement and morale.
Advise and assist management with associate relations, supervision, and administration, ensuring coaching is objective, fair, and effective.
Address associate concerns and ensure consistent and fair application of policies and procedures.
Work with hiring managers to identify staffing needs and develop strategic recruitment plans for management and hourly positions.
Attend off-property recruitment events and job fairs.
Partner with Shared Services to fulfill roles and coordinate on-property job fairs.
Engage in community activities, including volunteerism, and build relationships with third-party staffing agencies and organizations.
Administer compensation policies and programs; conduct local wage and salary surveys and review or adjust compensation as needed.
Monitor wage increases and adjustments.
Support Shared Services and serve as the on-property liaison for benefits and recruitment.
Participate in the hotel's budgeting process, ensuring associate-related items and labor costs are appropriately budgeted and department expenses meet expectations.
Ensure compliance with federal, state, and local employment laws and regulations; monitor legal changes, advise management, and implement changes as needed.
Partner with the Corporate Director of Labor to respond to EEOC and other government charges.
Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
Partner with Loss Prevention and Corporate Risk on worker's compensation incidents and accidents, and participate in monthly safety meetings.
Maintain accurate, current employee records, including personnel files, payroll records, and benefits information.
Coordinate or lead new-hire orientation covering hotel policies, procedures, and standards.
Implement Omni hourly training and management development programs, including Power of Engagement and Manager Orientation.
Build the talent bench through continuous, strategic succession planning.
Identify associate development opportunities and implement plans to build leaders' soft skills through performance evaluations and feedback mechanisms.
Develop and implement HR strategies aligned with hotel and Omni goals.
Serve as a key member of the executive committee and trusted advisor to the General Manager on human capital issues.