Director of Human Resources

The Boca Raton•Boca Raton, FL

26d

About The Position

The Director of Human Resources leads employee relations, employment law compliance, workplace investigations, disciplinary actions, terminations, and organizational risk management. The role is a strategic partner to the Chief Human Resources Officer and property leadership, promoting consistent application of company policies, employment practices, and legal requirements while protecting the interests of The Boca Raton and its associates. The Director provides guidance on complex employee relations matters; conducts thorough, impartial investigations; and oversees unemployment and employment-related litigation in collaboration with legal counsel. The position also develops strategies to mitigate risk, analyzes workforce turnover, identifies retention opportunities, facilitates compliance training, and supports onboarding and integration of new leaders. It requires sound judgment, discretion, analytical ability, and the capacity to balance legal compliance with service excellence, accountability, and a positive associate experience. Performance may be evaluated through compliance and risk management, investigation quality and timeliness, employee relations outcomes, turnover and retention strategies, unemployment and litigation management, leadership onboarding, strategic reporting, and the effectiveness of support to property leadership.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 8 years of progressive human resources management experience, including leadership roles.
Strong knowledge of U.S. labor laws and HR best practices.
Proven experience in talent acquisition, employee relations, and performance management.
Strong understanding of employment regulations, organizational policies, and risk mitigation.
Ability to conduct objective, comprehensive investigations and reach evidence-based conclusions.
Sound judgment in complex, sensitive, and high-risk employment matters.
Ability to interpret workforce data, trends, and employee feedback and translate them into actionable recommendations.
Credible leadership and ability to influence leaders at all organizational levels.
Excellent communication, interpersonal, and organizational skills, including conflict resolution and navigating sensitive conversations.
High ethical standards, discretion, confidentiality, accountability, attention to detail, and consistent follow-through.
Ability to facilitate training and build partnerships across departments.

Nice To Haves

7–10 years of progressive HR experience, including significant responsibility for employee relations, compliance, and workplace investigations.
Experience supporting a large, complex, multi-department workforce.
Experience in luxury hospitality, resort operations, or a similarly service-focused environment.
Experience managing complex disciplinary matters, terminations, unemployment claims, and employment-related legal proceedings.
Strong working knowledge of federal and Florida employment laws.
Experience conducting sensitive investigations and preparing defensible, well-documented findings.
Ability to use workforce data to develop strategic recommendations that improve retention and organizational performance.
Experience facilitating leadership training and supporting management onboarding.
ADP HRIS experience.

Responsibilities

Lead and oversee employee relations, employment law compliance, workplace investigations, disciplinary actions, terminations, and organizational risk management.
Partner strategically with the Chief Human Resources Officer and property leadership on employment practices, policies, and legal requirements.
Provide guidance on complex employee relations matters and conduct objective, comprehensive, impartial workplace investigations.
Oversee unemployment claims and employment-related litigation in collaboration with legal counsel.
Develop proactive strategies to mitigate organizational risk and ensure consistent application of disciplinary procedures.
Analyze workforce turnover trends and employee feedback, and recommend targeted strategies to improve retention and organizational performance.
Facilitate compliance training and educate leaders on employment practices and organizational compliance.
Support onboarding and integration of newly hired and promoted leaders.
Prepare accurate, timely HR analytics and strategic recommendations for leadership.
Collaborate with HR, Legal, Security, Finance, and operational departments.
Maintain confidentiality and protect sensitive associate and organizational information.
Manage compliance reviews, corrective actions, investigation documentation, and required training in a timely and thorough manner.