Director of Human Resources

The Minute Man Arc for Human Services•Concord, MA

21h•Onsite

About The Position

This is a pivotal moment for Minute Man Arc, and the Director of Human Resources will play a central role in shaping the organization's next chapter. Reporting directly to the CEO and serving as a member of the Senior Leadership Team, the Director of HR will serve as a strategic thought partner and hands-on operational leader - enhancing the HR infrastructure, systems, and culture needed to support a workforce of approximately 220+ employees across a complex, multi-program organization. The HR Manager will report to the Director of Human Resources. This leader will be a visible, trusted presence across the organization - known for fairness, consistency, and a genuine commitment to the people who make Minute Man Arc's mission possible every day.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field required.
Minimum of 7 years of progressive HR experience, with at least 5 years in a senior HR leadership role.
Experience in a nonprofit human services, IDD, behavioral health, or healthcare organization strongly preferred.
Demonstrated expertise in employee relations, HR compliance, recruitment, and compensation in a Massachusetts employment environment.
Experience overseeing payroll administration and HR information systems.
Deep knowledge of Massachusetts and federal employment law, including PFML, FMLA, ADA, FLSA, and applicable DDS/DPH workforce regulations.
Exceptional interpersonal and communication skills; able to build trust with employees at all levels.
High emotional intelligence, sound judgment, and the ability to handle sensitive and confidential matters with discretion.
Strong analytical and problem-solving skills; data-informed approach to HR strategy and decision-making.
Demonstrated commitment to equity, inclusion, and culturally responsive HR practices.
Ability to manage multiple competing priorities in a fast-paced, mission-driven environment.
Proficiency with HRIS systems and Microsoft Office/Google Workspace.

Nice To Haves

Master's degree or HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) strongly preferred.

Responsibilities

Serve as a strategic HR partner to the CEO and senior leadership team, advising on workforce planning, organizational design, employee relations and retention, and culture.
Develop and implement HR strategies aligned with Minute Man Arc's mission, values, and operational priorities.
Lead organizational efforts to build a culture of accountability, transparency, safety, and continuous improvement.
Provide guidance and coaching to managers and directors on performance management, disciplinary processes, and employee development.
Serve as the primary resource for employee relations matters, ensuring fair, consistent, and legally compliant handling of performance issues, disciplinary actions, grievances, and investigations.
Partner with legal counsel on complex employee relations matters, investigations, and regulatory compliance.
Oversee consistent application of disciplinary procedures across all departments and program areas.
Lead proactive, structured recruitment strategies to reduce vacancy rates across all programs, with particular focus on direct support professionals, drivers, and other hard-to-fill roles.
Develop and manage onboarding programs that set new employees up for success and reinforce Minute Man Arc's mission and expectations from day one.
Design and implement retention strategies to reduce costly turnover and decrease reliance on overtime.
Partner with program leadership to forecast staffing needs and develop workforce pipelines.
Develop and communicate clear career pathways for staff at all levels, supporting professional growth and long-term retention across the organization.
Oversee administration of the organization's compensation and benefits programs, ensuring competitive and equitable pay practices.
Conduct periodic compensation benchmarking to ensure Minute Man Arc remains competitive within the nonprofit human services sector.
Design and oversee a robust staff training and development infrastructure, including new hire orientation, mandatory annual and refresher trainings, management development, and safety training, working in collaboration with our Director of Quality and Training
Ensure all required training - including direct care competencies, safety protocols, and regulatory requirements - is completed on time and documented.
Partner with the Director of Quality on incident reporting, safety training, and compliance-related staff education.
Ensure HR practices comply with all applicable federal, state, and local employment laws, including the Massachusetts Paid Family and Medical Leave Act, FMLA, ADA, FLSA, and OSHA.
Maintain accurate and confidential HR records and personnel files in compliance with regulatory requirements.
Develop, maintain, and communicate HR policies and the employee handbook, ensuring alignment with Massachusetts and federal employment law.
Oversee workers' compensation, unemployment, and leave administration.
Partner with DDS, DPH, and other regulatory bodies as needed on workforce and staffing-related compliance matters.
Supervise, coach, and develop the HR Manager and Payroll Coordinator, fostering a high-performing, collaborative HR team.
Model Minute Man Arc's values in all interactions with staff, leadership, and external stakeholders.