Director of Human Resources

The Learning Center for the Deaf Inc • Framingham, MA

2d

About The Position

The Director of Human Resources plays a key leadership role in shaping the employee experience at The Learning Center for the Deaf (TLC). This position leads and executes the human resources strategy in alignment with the organization’s mission and strategic direction, supporting a high-performing, engaged workforce. This role partners closely with leadership and has the opportunity to influence organizational effectiveness through thoughtful people practices and strong HR leadership. This is an opportunity to make a meaningful impact in a mission-driven organization serving the Deaf community. The Director of Human Resources is a visible and trusted partner across the organization, helping to shape culture, strengthen leadership practices, and support employees in a collaborative and inclusive environment. The role offers a balance of strategic leadership and hands-on work in a setting where people and purpose are closely connected. Key areas of responsibility include providing HR leadership and expertise; leading staff recruitment and retention efforts; developing and implementing HR policies; ensuring compliance with applicable laws and regulations; and fostering a positive, inclusive, and Deaf-centered workplace culture.

Requirements

• Advanced degree in leadership, business, or related field, or equivalent experience
• A minimum of 10+ years of experience in Human Resources; 5+ years in a leadership role
• Demonstrated leadership capabilities, high emotional intelligence and the ability to build respect and trust across all levels, overseeing a team of HR professionals
• Experience across all areas of Human Resources, including compensation, benefits, employee relations, and HRIS management
• Experience managing budgets, external vendors, and HR-related contracts
• Strong knowledge of federal and Massachusetts employment laws and HR compliance
• Experience managing employee relations, investigations, and risk mitigation
• Experience developing and implementing recruiting strategies and workforce planning initiatives
• Experience in organizational development, employee relations, and training initiatives
• Ability to use HR data and metrics to inform decision-making
• Ability to demonstrate commitment to diversity, equity and inclusion principles and action
• Experience in all areas of Human Resources with strong knowledge of Compensation and HRIS Management
• Ability to demonstrate sound judgment when working through complex issues
• Excellent communication, leadership, planning, and execution skills
• PHR or SPHR certification, or willingness to pursue certification within one year
• A minimum of conversational fluency in American Sign Language preferred, with willingness to learn required
• ASL Classes may be required based on ASL fluency

Responsibilities

• Provide strategic leadership and oversight of all human resources functions, including performance management, recruitment, compensation and benefits, workers’ compensation, and organizational policies
• Lead, manage, and develop the Human Resources team, including direct supervision of the Human Resources Business Partner, Human Resource Manager, Assistant, Recruiter and other HR staff
• Guide and oversee the full recruitment strategy and lifecycle, partnering with the Recruiter to strengthen sourcing, selection, and onboarding efforts
• Provide leadership, direction, and coaching to managers on employee relations matters, supporting consistent and effective practices across the organization
• Lead and oversee internal employee investigations, ensuring timely, fair, and well-documented outcomes
• Develop and implement HR policies and practices that support organizational effectiveness and compliance
• Develop and use HR metrics and reporting to support planning, decision-making, and continuous improvement
• Provide strategic oversight of employee benefits programs, ensuring alignment with organizational goals and employee needs
• Provide oversight of employee leave programs, ensuring compliance with organizational policy and applicable state and federal regulations
• Ensure compliance with all federal and state employment laws and regulations
• Contribute to organizational initiatives and priorities, supporting a culture that is inclusive, collaborative, and aligned with TLC’s mission
• Serve as lead Human Resources Information System (HRIS) Administrator.
• Perform other tasks as assigned by the Department Supervisor and/or Program Leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive