Director of Human Resources

Koch Development Corporation•Santa Claus, IN

10d

About The Position

The Director of Human Resources is a strategic and operational leader responsible for creating an exceptional employee experience that supports the mission, values, and long-term success of Holiday World & Splashin’ Safari. The role leads all aspects of Human Resources, including culture and engagement, employee relations, organizational development, compliance, talent acquisition, compensation, benefits, payroll, and HR systems. The Director advises executive leadership and develops people strategies to attract, engage, and retain a high-performing workforce. The position oversees high-volume recruiting and onboarding for thousands of seasonal employees each year, with a focus on delivering a strong candidate and employee experience. It provides senior-level oversight of payroll and benefits administration in partnership with the Payroll and Benefits Manager. The Director also oversees employee-facing operations and programs, including HoliMarket, uniform distribution, employee transportation, and the BridgeUSA international student program. Responsibilities include oversight of employee housing facilities and support systems for international team members. The Director leads full-time and seasonal staff and oversees budgets and operations for Human Resources, Training, Employee Transportation, HoliMarket, and Payroll.

Requirements

Bachelor’s degree in Human Resources or another business-related field preferred.
At least 5 years of Human Resources experience preferred.
At least 3 years of people-management experience, preferably in a Human Resources function.
High proficiency with Microsoft Office Suite and ability to learn new software programs.
Excellent planning and organizational skills.
Strong verbal and written communication skills in English.
Ability to work cross-functionally with employees and management at all levels.
Ability to speak to large groups and communicate important information clearly and concisely.
Willingness to travel overnight occasionally for seminars, meetings, and conferences.
Ability to work full-time, including evenings and weekends as needed for department coverage or special events.
Acceptable pre-employment drug screen and background check.

Nice To Haves

PHR or related certification preferred.
Prior experience in an amusement park, theme park, or high-volume tourist-based entertainment venue preferred.

Responsibilities

Partner with Executive Leadership to align Human Resources strategies, business plans, processes, and practices with business needs.
Develop, implement, and enforce employment policies, procedures, agreements, written guidelines, and full-time and seasonal handbooks.
Provide strategic oversight of payroll, benefits, leave administration, and retirement programs through management of the Payroll and Benefits Manager; support accurate, compliant, employee-focused administration and evaluate service and cost improvements.
Lead employee engagement strategy, including surveys, action planning, retention initiatives, recognition programs, and culture-building efforts.
Develop and execute year-round recruiting strategies to attract, hire, and onboard seasonal and full-time employees while meeting staffing goals and supporting the Company's Cornerstones and Values.
Maintain knowledge of regulations governing compensation and benefits, including EEOC, OSHA, FMLA, ERISA, and ADA, and required filings and processes involving the Department of Labor, IRS, unemployment systems, and I-9 verification.
Investigate and resolve employee relations issues, including legal inquiries.
Use metrics to reduce and improve company turnover rates.
Maintain the work structure by updating job requirements, job descriptions, and the organizational chart.
Maintain records, compile statistical Human Resources reports, serve as liaison for HRIS, and maintain data in the Company's HRIS.
Lead the BridgeUSA international student program, including workforce planning, sponsor agency relationships, regulatory compliance, and housing operations.
Oversee training programs and materials.
Maintain and administer the compensation philosophy and compensation data.
Oversee employee workforce support operations, including HoliMarket, uniform distribution, and employee transportation services.
Oversee employee transportation services and ensure compliance with DOT regulations.
Create annual budgets and operate Human Resources, Training, Employee Transportation, HoliMarket, and Payroll within those budgets.
Lead, manage, and coach full-time and seasonal Human Resources staff.
Serve as the Company's key resource for interpreting and applying employment laws, personnel policies and procedures, and other Human Resources compliance matters.
Ensure compliance with federal, state, and local employment laws and statutes.
Participate in company events such as recruiting, orientation, hospitality training, and public relations events.
Be available to work unscheduled hours to respond to unplanned or emergency work.
Perform other duties as assigned.