Director of Human Resources Operations

JM Eagle•Los Angeles, CA

2d•$175,000 - $200,000

About The Position

The Director of HR Operations is responsible for leading and executing all day-to-day human resources operations across corporate and plant locations, ensuring operational excellence, compliance, and consistent service delivery. This role drives process improvement, standardization, and automation across HR functions while serving as a strategic partner to leadership on employee relations, performance management, and organizational effectiveness. The ideal candidate operates with a hands-on, roll-up-your-sleeves approach, balancing strategic leadership with execution to support the evolving needs of the business.

Requirements

Strong knowledge of HR laws, compliance, and best practices.
Experience with Paycom, Power BI and other data management tools.
Excellent problem-solving, analytical, and communication skills.
Ability to work cross-functionally and manage multiple priorities effectively.
Strong understanding of industry trends and strategies.
Excellent verbal and written communication skills, with the ability to collaborate effectively with team members and senior management.
Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously.
Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s preferred
8–12+ years of progressive HR experience with strong HR operations focus
Strong knowledge of employment laws and compliance requirements
Experience with HRIS systems (Paycom preferred) and performance platforms (Lattice preferred)
Demonstrated experience in process improvement and HR automation
Strong leadership, problem-solving, and decision-making skills

Nice To Haves

PHR/SHRM-CP certification preferred.
Experience in multi-site or manufacturing environments preferred

Responsibilities

Oversee daily HR operations across all locations to ensure consistency, efficiency, and compliance
Lead, develop, and manage the HR team, including HRCs and HR operations staff
Establish and enforce standardized HR processes and service delivery models
Lead and oversee employee relations matters, including complex and sensitive investigations
Ensure investigations are conducted promptly, thoroughly, and in compliance with legal standards
Partner with Legal and external counsel as needed
Mitigate risk and ensure consistent application of company policies
Develop and implement programs to maintain positive employee relations and enhance employee engagement
Demonstrate a strong understanding of Company culture and act as a change agent to evolve the organization through HR initiatives and systems
Develop, update, and maintain HR policies, SOPs, and the employee handbook
Ensure compliance with federal, state, and local employment laws across all locations
Conduct audits of HR practices and implement corrective actions
Lead compliance-related training initiatives
Identify and implement opportunities to streamline and automate HR processes (Paycom and related systems)
Drive continuous improvement to enhance efficiency, accuracy, and scalability
Partner with IT and Finance on system enhancements and integrations
Oversee the full lifecycle of the PAF process from initiation through final approval
Ensure accuracy, proper approvals, and alignment with compensation structures
Implement process improvements to reduce manual work and approval bottlenecks
Lead compensation programs, including salary structures (grades and ranges), merit increases, and market benchmarking
Oversee performance management cycles through Lattice, including calibration and rating alignment
Ensure consistency, fairness, and alignment with business objectives
Manage the design, administration, and execution of bonus and incentive programs
Partner with Finance to ensure accuracy and alignment with approved budgets
Oversee validation and audit processes prior to payout
Oversee Workers’ Compensation program, including claims management and vendor coordination
Partner with Safety and plant leadership to reduce risk and improve return-to-work outcomes
Monitor trends and implement proactive cost and risk reduction strategies
Ensure integrity and accuracy of HR data within Paycom and related systems
Oversee reporting and analytics to support business decisions
Drive system optimization and proper configuration of HR modules
Oversee administration of FMLA, CFRA, ADA accommodations, and other leave programs
Ensure consistent application and reduce compliance risk across all locations
Assist with internal and external audits, including compliance, payroll, benefits, and regulatory reviews
Partner with Finance, Legal, and external auditors to ensure accurate documentation and timely responses
Identify gaps and implement corrective actions to mitigate risk
Serve as a key advisor to leadership on HR operations, compliance, and risk management
Support organizational changes, restructuring, and workforce planning
Partner cross-functionally with Finance, Legal, and Operations.
Identify training and development needs across the organization and partner with the Learning & Development Manager to implement programs and identify appropriate