Director of HR Operations (88867)

HomeFirst•San Jose, CA

19h•Hybrid

About The Position

The Director of HR Operations serves as the operational leader of HomeFirst's Human Resources function and is responsible for the systems, processes, and administrative infrastructure that support the organization's workforce. The Director provides leadership for the day-to-day administration of Human Resources operations, including payroll oversight, Human Resource Information System (HRIS) administration, recruiting operations, employee records, benefits administration in partnership with the agency's external broker, employment-related compliance administration, workforce reporting, and operational process improvement. The position establishes and maintains standardized workflows, operational controls, and service delivery practices that promote accuracy, efficiency, consistency, and accountability across the department. Working in close partnership with the Chief Human Resources Officer, Senior Human Resources Business Partners, Recruiting and Payroll Administrators to ensure the operational functions effectively support the daily work and service to the agency. This position requires considerable independent judgment.

Requirements

Equivalent combinations of education and relevant experience in Human Resources, Business Administration, Public Administration or other related work.
Minimum seven (7) years of progressively responsible human resources experience, including responsibility for HR operations, payroll administration, HRIS administration, benefits administration, and workforce reporting.
Minimum three (3) years of supervisory or management experience.
Demonstrated experience administering an HRIS, preferably Paycom or a comparable platform.
Experience overseeing payroll administration and employment records.
Experience supporting a multi-site workforce.
Strong knowledge of California employment administration and HR operational practices.
Demonstrated ability to develop efficient administrative processes and maintain operational controls.

Nice To Haves

SHRM-SCP, SPHR, IPMA-HR, or comparable professional certification.
Experience within nonprofit, healthcare, government, or another highly regulated environment.
Experience supporting organizations with a substantial hourly workforce.
Experience leading operational process improvement initiatives.

Responsibilities

Oversee personnel administration throughout the employee lifecycle.
Ensure accurate maintenance of employee personnel records.
Oversee personnel action processing and position management.
Coordinate onboarding administration in partnership with Recruiting and Leadership & Learning.
Oversee leave administration processes and documentation.
Ensure timely employment verification and personnel correspondence.
Maintain HR document management practices and record retention standards.
Oversee benefits administration in partnership with the agency's external benefits broker.
Ensure consistent delivery of HR customer service.
Develop and maintain standardized operational workflows and procedures.
The Director establishes operational standards, monitors service delivery, and continuously evaluates administrative processes to improve efficiency, consistency, and employee experience.
Oversee Paycom administration and optimization.
Maintain employee self-service functionality.
Ensure integrity of electronic personnel files.
Serve as the primary liaison with HR technology vendors.
Recommend process improvements that maximize system capabilities.
Support implementation of new functionality that improves operational efficiency.
The Director works collaboratively with Information Technology while maintaining highest level knowledge of the operational use and administration of the HRIS within Human Resources.
Is a partner to the Payroll Administrator in payroll processing.
Monitor payroll compliance and internal controls.
Ensure accurate personnel action coordination.
Oversee position and compensation administration.
Monitor payroll reconciliation processes.
Maintain payroll audit readiness.
Provide guidance and support to payroll staff.
Is a partner to the Recruiting team.
Ensures applicant tracking and recruiting workflows are in place.
Monitors background screening processes.
Oversee new hire employment documentation.
Monitor position management and requisition tracking.
Monitor recruiting metrics and vacancy reporting.
Promote a positive candidate experience.
The Director partners closely with the Recruiting Administrator, and Senior HR Business Partners to ensure recruiting activities align with approved workforce plans and organizational priorities.
Coordinate annual Open Enrollment activities.
Oversee employee benefit eligibility and enrollment processes.
Manage qualifying life event administration.
Coordinate employee benefit communications.
Maintain productive relationships with external benefit vendors.
Support employee benefit education.
Monitor benefit administration processes for accuracy and efficiency.
Assist with benefit reporting and annual renewals.
Preparing and monitoring reports related to: Workforce demographics, Turnover, Retention, Vacancy rates, Time-to-fill, Payroll metrics, Workforce trends.
The Director prepares recurring workforce reports that support operational planning, executive reporting, and organizational decision-making while ensuring the integrity and accuracy of workforce data.
Personnel records administration.
Employment eligibility verification.
Required employment notices.
Record retention.
Annual employment-related compliance filings.
HR audit preparation.
Wage and hour administrative documentation.
Personnel documentation standards.
The Director partners with the Compliance Department regarding organizational audits while maintaining responsibility for employment-related administrative compliance within Human Resources.
The Director is responsible for planning, coordinating, and monitoring the recurring operational activities of the Human Resources department to ensure critical responsibilities are completed accurately and on schedule.
The Director ensures operational deadlines are anticipated, coordinated, communicated, and completed in a timely manner.
The Director provides day-to-day leadership for the operational functions of Human Resources, creating an environment that enables the Human Resources team to deliver consistent, responsive, and reliable support throughout the organization.