Director of HR Managed Services / New England

Skillcloud HCM • Portland, ME

9d • Hybrid

About The Position

Skillcloud HCM Solutions is seeking a strategic, operationally strong leader to serve as their Director of HR Managed Services. This role involves leading a team of HR consultants who support multiple clients nationwide, while also owning the overall client experience for the function. The Director will help shape how HR services are delivered at scale by building team capability, strengthening delivery standards, leveraging technology, and ensuring clients receive consistent, high-quality support. This is an ideal opportunity for a leader who enjoys balancing strategy and execution in a fast-paced, scale-up environment where priorities can shift quickly, requiring sound judgment, adaptability, strong communication, and the ability to lead people and processes through growth and change.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 10+ years of progressive HR experience, including leadership experience in consulting, managed services, outsourced HR, or a multi-client environment.
• Proven success leading teams that deliver high-quality HR support across multiple clients or business units.
• Strong background in HR operations, employee relations, compliance, performance management, and service delivery.
• Demonstrated success leveraging HCM platforms, HRIS systems, reporting tools, and process improvement methodologies.
• Exceptional leadership, communication, and stakeholder management skills with the ability to influence at the executive level.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• High attention to detail, strong data judgment, and a firm commitment to confidentiality and compliance, including HIPAA/PHI awareness.

Nice To Haves

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Responsibilities

• Lead, coach, and develop a team of HR consultants serving multiple client accounts across the United States.
• Oversee the delivery of HR managed services across a diverse client portfolio, ensuring quality, responsiveness, and consistency.
• Own the client experience, including relationship management, issue escalation, onboarding, and service delivery excellence.
• Build and refine scalable processes, workflows, and operating rhythms that support a growing managed services business.
• Champion the use of HR technology, data, and reporting to improve team productivity, visibility, and client outcomes.
• Partner with Sales and senior leadership on solution design, client transitions, and growth opportunities.
• Shape the strategy, structure, and evolution of the HR Managed Services function in a dynamic, high-growth environment.
• Manage competing priorities and make thoughtful, high-judgment decisions that keep the team and clients moving forward.

Benefits

• Comprehensive medical, dental, and vision coverage with Employer-sponsored life insurance
• 401(k) retirement savings plan with Company match
• Flexible paid time off with a responsible-use approach that supports work-life balance
• Ongoing professional development and growth opportunities
• Flexible full time hours with a remote/ hybrid work environment within New England

What This Job Offers

• Job Type: Full-time
• Career Level: Manager