Director of Housing

Franklin & Marshall College • Lancaster, CA

1d • Onsite

About The Position

Franklin & Marshall College is recruiting for a full-time Director of Housing. Reporting to the Executive Director of Housing & Residential Life, the Director of Housing is responsible for providing strategic direction for college housing occupancy management, including planning, reporting, communicating, outreach and marketing for F&M's residential portfolio. This position works collaboratively with other offices to resolve housing-related issues on behalf of the students and the college's external housing partners.

Requirements

• Bachelor's Degree.
• At least 5 years of experience within college housing, student affairs, event coordination or related experience.
• Proficiency with computer-based housing management systems such as THD, StarRez, ErezLife, and HousingCloud.
• Knowledge of student development theory and student housing operations practices.
• Excellent oral, written, interpersonal communication skills.
• Proficiency in Google Suite Products (Docs, Gmail, Sheets, Slides, Drive)
• Evidence of a commitment to community and belonging.
• Valid driver's license.
• Successful interview.
• Successful completion of background checks.

Nice To Haves

• Master's Degree.
• 7 or more years of experience within college housing, housing operations, student affairs, event coordination or related experience.
• Working knowledge of laws pertaining to the handling of student records, landlord/tenant issues, property management.
• Prior experience working in a small liberal arts college setting.

Responsibilities

• Oversee the assignments lifecycle and room selection process for all student residential assignments within all college-approved housing options.
• Manage housing operations processes including opening and closing, health and safety inspections, facilities concerns, weekly building walkthroughs, housing policy creation and review, and billing.
• Partner with the Executive Director of Housing & Residential Life to manage off-campus partnerships with approved housing partners in College Hill, James Street Properties, College Row, and Greek Housing.
• Work directly and collaboratively with housing partners to resolve issues including but not limited to issues pertaining to leases, subletting, etc.
• Supervise and direct the Housing Operations Manager on collection, analysis, and reporting of appropriate housing data utilizing the SIS and housing software (THD).
• Work with the Housing Operations Manager with system functionality and troubleshooting.
• Work with the Executive Director of Housing & Residential Life and with the relevant Student Affairs staff to address behavioral concerns as part of the student conduct process.
• Assist with elevated roommate conflicts and high level student concerns.
• Work collaboratively with the College House Directors and campus partners on the monitoring of students requesting leaves of absence, off-campus study, medical/health related housing accommodations, withdrawals and reinstatements.
• Implement and conduct training to off-campus students on how to engage constructively with the local community and foster positive relationships with surrounding stakeholders.
• Educate students about leases, utilities, and living in Lancaster.
• Engage in campus wide recruitment, retention and yield events such as admitted students day, open houses, and other related events.
• Handle relevant communications as necessary from the housing email account, housing phone, and social media.
• Respond to or forward, as appropriate, inquiries from students and families about housing and dining.
• Participate in administrative on-call duty rotation for on-call emergency response and assist with crisis intervention.
• Serve as a resource for students during times of personal or academic crisis, collaborating with other campus offices to provide support.
• All other duties as assigned.

Benefits

• health coverage
• dental
• vision
• generous retirement savings plan contributions
• education benefits for employees, spouses and dependent children
• access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries
• access to College performances, lectures, and events

What This Job Offers

• Job Type: Full-time
• Career Level: Director