Director of Housing Stability

ICAN Inc•Utica, NY

12d•$75,000 - $82,000

About The Position

The Director of Housing Stability provides strategic, operational, and administrative leadership for the agency's housing stability continuum, including Transitional Living Programs (2), Oneida County Street Outreach, Oneida County Family Homeless Case Management, Oneida County Care Transitions, and the strategic planning, development, and implementation of future ESSHI Programming. This role is responsible for the overall direction, quality, compliance, performance, and sustainability of housing stability programming designed to prevent and end homelessness, increase housing stability, and improve outcomes for individuals and families experiencing housing insecurity. The Director translates agency strategy into effective program operations, ensuring high-quality, person-centered, trauma-informed, and housing-focused service delivery while maintaining fidelity to contractual obligations, agency mission, and evidence-informed practices. This position provides direct supervision to Program Managers and serves as an agency leader responsible for driving operational excellence, measurable outcomes, workforce development, fiscal stewardship, strategic partnerships, housing development, and program growth. The Director of Housing Stability works in close partnership with the Vice President of Community Services and collaborates across agency departments, community providers, healthcare systems, landlords, housing authorities, county departments, managed care organizations, housing developers, and state partners to strengthen housing systems, improve service coordination, expand housing opportunities, and ensure high-quality services across the housing continuum.

Requirements

Bachelor's degree in Social Work, Human Services, Public Administration, Public Health, Psychology, Counseling, or a related field required.
Minimum five years of progressive leadership or management experience overseeing housing stability, homeless services, supportive housing, behavioral health, healthcare, or human service programs.
Demonstrated experience managing multiple contracts, budgets, grants, and multidisciplinary teams.
Knowledge of Housing First principles, trauma-informed care, HUD programs, ESSHI initiatives, supportive housing models, coordinated entry systems, Medicaid-funded services, and homeless response systems.
Strong strategic leadership, communication, organizational, fiscal management, project management, and relationship-building skills.
Demonstrated ability to analyze data, drive quality improvement, lead organizational change, and implement strategic initiatives.
Valid New York State driver's license with the ability to travel throughout the service area as required.

Nice To Haves

Experience developing or implementing housing programs, leading complex projects, or managing multidisciplinary community initiatives strongly preferred.
Experience collaborating with housing developers, state agencies, managed care organizations, healthcare systems, and community stakeholders preferred.

Responsibilities

Provide strategic and operational leadership for all housing stability programs, ensuring alignment with agency mission, values, strategic priorities, contractual expectations, and long-term organizational goals.
Oversee agency housing programs, including Transitional Living Programs (2), Oneida County Street Outreach, Family Homeless Case Management, Care Transitions and ESSHI Programs.
Translate agency strategy into integrated program operations, workflows, and implementation priorities across housing stability services.
Directly supervise, coach, and support Program Managers to ensure accountability, leadership development, quality implementation, and consistent program performance.
Ensure housing programs are implemented effectively and achieve intended outcomes while maintaining a strong commitment to Housing First principles, trauma-informed care, client-centered services, and strengths-based practices.
Promote collaboration across housing programs to improve continuity of care, client engagement, housing retention, and long-term stability.
Lead the planning, development, and operational readiness of future ESSHI supportive housing projects from award through implementation.
Coordinate cross-functional planning efforts related to staffing, policies, procedures, service delivery models, regulatory compliance, and operational infrastructure for new supportive housing developments.
Collaborate with VP of Community Services to establish implementation timelines, occupancy plans, staffing models, referral processes, and service delivery strategies for new supportive housing developments.
Develop operational policies, workflows, partnerships, and procedures necessary to successfully launch supportive housing programs.
Identify opportunities to expand supportive housing, housing stability initiatives, and other innovative housing solutions that align with community needs and agency strategic priorities.
Support grant development, contract implementation, and funding opportunities related to supportive housing expansion.
Monitor project milestones and implementation benchmarks to ensure successful program launch and long-term sustainability.
Build and maintain collaborative relationships with county departments, healthcare systems, behavioral health providers, landlords, affordable housing developers, housing authorities, managed care organizations, Continuum of Care partners, and community agencies.
Represent the agency within local, regional, and statewide housing coalitions, planning groups, task forces, and collaborative initiatives.
Work collaboratively with the Vice President of Community Services to identify new funding opportunities, housing initiatives, and strategic partnerships.
Develop strategic relationships that increase housing access, strengthen coordinated care, improve landlord engagement, and expand supportive housing opportunities.
Collaborate with municipal planning departments, community stakeholders, and housing partners to identify future supportive housing opportunities.
Promote innovative housing solutions that address homelessness, housing instability, and community needs.
Ensure compliance with all federal, state, county, Medicaid, HUD, ESSHI, and contractual requirements.
Maintain oversight of documentation standards, quality assurance activities, incident management, audits, monitoring visits, and corrective action planning in partnership with the Vice President of Community Services and Quality Improvement team.
Utilize program data and performance metrics to identify trends, service gaps, opportunities, and emerging community needs.
Ensure contract deliverables, reporting requirements, and performance expectations are achieved.
Present program accomplishments, performance trends, risks, and improvement opportunities to senior leadership through data-informed reporting.
Ensure adherence to agency policies, contractual requirements, and applicable local, state, and federal regulations.
Collaborate with the Vice President of Community Services and Finance Department to develop, monitor, and manage program budgets and fiscal performance.
Monitor program expenditures, staffing patterns, occupancy, referrals, contract utilization, and resource allocation to ensure financial sustainability and quality service delivery.
Participate in budget planning, grant implementation, contract development, and long-term sustainability efforts.
Participate in financial planning for new supportive housing developments, including staffing projections, operating budgets, service funding, and implementation planning.
Collaborate with Finance and executive leadership to ensure operational readiness aligns with construction timelines and funding requirements.
Make operational and staffing recommendations that maintain fiscal responsibility while achieving contractual and programmatic goals.
Partner closely with Human Resources and the Vice President of Community Services to support recruitment, onboarding, retention, workforce planning, employee engagement, performance management, and personnel matters.
Foster leadership development among Program Managers and support succession planning efforts.
Serve as a culture ambassador by modeling and reinforcing the agency's mission, vision, values, and commitment to excellence.
Promote a culture of accountability, collaboration, inclusion, professionalism, continuous quality improvement, innovation, and psychological safety.
Participate actively in agency-wide initiatives, strategic planning efforts, and cross-department collaboration to strengthen organizational alignment.