Housing Stability Advocate

Neighborhood Services Organization•Oklahoma City, OK

4d•Hybrid

About The Position

The Neighborhood Services Organization (NSO) launched the Stay Housed Tenant Advocacy Center (Stay Housed) in 2025, a program designed to support individuals and families at risk of eviction. The program provides guidance, advocacy, and connection to community resources to promote housing stability. The Housing Stability Advocate is caring, committed, and great at problem-solving. The position requires a demonstrated passion for fairness, helping others, and making sure everyone has a safe place to live. It further requires comfort working with people from all backgrounds, especially those who have been underserved and have limited access to opportunities. This role may involve stepping outside the job description as the program grows and changes, so flexibility is key.

Requirements

A bachelor’s degree from an accredited institution is preferred; however, relevant work or life experience will also be considered.
Experience in working with low-income individuals is strongly preferred.
Has a strong commitment to helping vulnerable communities and promoting fair, supportive systems.
Communicates clearly and respectfully with people from all backgrounds, including court staff, the public, and those with diverse needs or abilities.
Can solve problems and support clients in tough situations.
Skilled at managing time and juggling tasks in fast-paced settings without losing attention to detail.
Great at working with housing providers, legal service providers, and community partners to build strong relationships and improve client outcomes.
Familiar with affordable housing, rental assistance, and eviction prevention, or able to quickly learn and connect clients to key resources.
Understands and is sensitive to the needs of diverse and disadvantaged groups.
Skilled in Microsoft Office and able to use or learn case management software to track clients and improve services.
Can explain information clearly and supportively, even in fast-paced settings.
Good at solving problems and thinking clearly in complex situations; comfortable with collecting data and evaluating programs.
Valid driver’s license and automobile insurance with minimum coverage of: $100,000 bodily injury (per person), $300,000 bodily injury (per accident), $100,000 property damage
Successful completion of background check and drug screening.
This position is designated as Safety Sensitive under the Oklahoma Medical Marijuana Act.

Nice To Haves

Flexibility is key as this role may involve stepping outside the job description as the program grows and changes.

Responsibilities

Helping tenants understand their housing rights
Providing one-on-one support
Helping tenants have conversations with landlords to try to stay in their homes
Connecting tenants with resources that can help them stay housed long-term
Talk with tenants in a helpful and respectful way to figure out what’s causing problems with their housing and how to solve them.
Teach tenants about managing money and provide legal information about their rights and responsibilities.
Speak to landlords and property managers on behalf of tenants to help stop evictions.
Respond to tenants and service providers in a timely manner.
Work with legal service providers, volunteer lawyers, and housing advocates to make sure tenants get the help they need to help them keep their housing.
Follow up with tenants regularly to ensure continued housing stability and address any emerging issues.
Maintain communication with landlords to ensure that payment agreements and other arrangements are being upheld by all parties involved.
Build strong relationships with landlords, legal service providers, landlords, and community groups to support tenants.
Gather and organize all the paperwork needed for rental assistance applications.
Communicate with landlords regarding rental assistance payments.
Follow policies and procedures to prioritize assistance and to make sure payments are sent out correctly.
Keep accurate and current records about tenants and services and make sure the data is well-organized and sent in on time, following Stay Housed rules.
Keep an eye on how well the program is working, track how clients are doing, and write up reports to meet the requirements of funders and grants.
Other duties as assigned to support the program’s mission.
Maintain confidentiality of client information in accordance with privacy regulations.